AT&T Launches 24/7 Helpdesk Designed to Meet Information Technology Needs of Small Businesses
AT&T Tech Support 360 Service Creates 'Virtual IT Director,' Offering Affordable IT Support for Computers, Software, Wi-Fi Routers and DSL
Dallas, Texas, September 11, 2008
Furthering its commitment to serve the needs of small businesses, AT&T Inc. (NYSE:T) today announced the availability of AT&T Tech Support 360SM, an information technology helpdesk that provides live, technical service for small businesses. The service offers setup, configuration, troubleshooting and performance optimization for PCs, laptops, Wi-Fi networks and peripheral network devices, such as printers, scanners and routers.
AT&T Tech Support 360, designed specifically for small businesses, provides online computer support, installation assistance and PC performance tuneup 24 hours a day, seven days a week. Available for as little as $19 a month per computer, the service features live assistance via any high speed Internet connection. Customers can get service anytime by simply calling or booking appointments online.
AT&T Tech Support 360 uses experienced IT-certified, U.S.-based professionals. To ensure customer support quality and promote security, all calls and remote access interactions are recorded. In many cases customers can schedule work with the same technician who previously helped them.
"Small businesses have told us that dealing with computer problems can be overwhelming and takes time away from running their business," said Roman Pacewicz, senior vice president, AT&T Regional Business Marketing. "AT&T Tech Support 360 is designed to help small businesses overcome the challenge of staying current with the technology that can help them compete."
"This innovative service provides customers with a 'virtual IT director' to help them avoid the costs of bringing technicians in-house or wasting time trying to fix problems themselves. Now small businesses have the same flexibility that large companies have to use the latest technology, while being ready for any computer challenge around the clock."
Trained professionals troubleshoot computer hardware and software problems by remotely connecting to and accessing customer computers, diagnosing the problem and taking corrective action. However, the service supports more than just PCs, offering small businesses a single point of contact for help with nearly 350 standard business software applications, numerous printers, Wi-Fi routers and AT&T High Speed Internet Business Edition, as well as providing basic PDA and BlackBerry® support.
"With Tech Support 360, AT&T is strongly positioned to provide end-to-end optimization of customers' computing experience," said Steve Hilton of Yankee Group. "By combining the largest footprint of broadband in the United States with state-of-the-art technology tools to help ensure that computers run faster and with fewer problems, AT&T brings the performance and support enjoyed by large enterprises with highly skilled IT staffs to small businesses, and at an affordable price."
AT&T Tech Support 360 is available in a variety of one-time service options or in three levels of annual service subscription plans. Each subscription plan comes with unlimited remote access support for hardware, software and network connections for customer PCs. Yearly subscription service plans range from $19 to $28 per month per computer.
Customers also have the option to purchase one-time services like laptop and desktop computer performance tuneups or other services, such as software application training and wireless local area network setup and support. In addition, onsite service appointments are available for an additional fee.
All service plans require an initial setup, which costs $89 and includes the first month of service and a full PC tuneup with anti-virus software update. Customers can receive a special discount on the service when bundled with qualifying AT&T broadband offers. The discount includes a waiver of the setup fee.
Customers can order services by visiting http://tech360.att.com or by contacting an AT&T small business sales representative at 1-888-399-2008. For more information about AT&T small business products and services, please visit www.att.com/OnwardSmallBiz.
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