AT&T, Intel Collaborate to Strengthen Remote PC Support for Small and Midsize Businesses
Business Customers to Gain Better Virtual Helpdesk Support from AT&T Tech Support 360SM with Intel® vPro™ Technology
Dallas, Texas, Santa Clara, California, September 17, 2009
Industry leaders AT&T Inc.* and Intel Corporation today announced plans to bring the power and cost savings of enhanced remote PC tech support to small and midsize businesses, offering them helpdesk capabilities more typically found in much larger enterprises.
AT&T Tech Support 360SM, an affordable IT virtual helpdesk that provides live, permission-based remote technical service for businesses, is expected to support Intel® vProTM technology starting in the first half of 2010.
More than 100,000 small businesses have purchased Tech Support 360 service since its launch last fall in the United States. AT&T will be the first U.S. service provider in the telecom industry to offer remote access support services built on Intel® vPro technology.
Tech Support 360 provides remote 24/7 support by U.S.-based technicians and includes setup, configuration, troubleshooting and performance optimization for PCs, laptops, Wi-Fi networks and peripheral network devices, as well as smartphone setup and configuration. Technicians troubleshoot computer hardware and software problems by remotely connecting to and accessing customer computers, diagnosing the problem and taking corrective action. Customers can get service by simply booking appointments by phone or online.
When compared to smaller businesses paying for outside IT experts to come on-site or dropping off a PC for off-site service, remote online tech support services, such as AT&T's, offer a more economical and convenient way for them to troubleshoot their desktop and laptop PCs.
Under this collaboration, Intel® Remote PC Assist Technology (Intel® RPAT), a feature of Intel® vPro technology announced last year, would enable small businesses experiencing PC problems to enter a keystroke sequence on a failed computer – even if its operating system is down – to directly connect the failed PC with technicians over the Internet via an encrypted connection. The Tech Support 360 technicians can then address the PC remotely, even when it has become inoperable due to problems such as hardware or operating system failure, or corruption by a virus or malware.
“We expect that our new preferred relationship with Intel will enable better, real-time technical support for small businesses,” said Ebrahim Keshavarz, vice president of Business Development for AT&T. “We look forward to working with Intel and its Intel® vProTM technology to provide our Tech Support 360 technicians with new capabilities to conveniently solve problems via an Internet connection, even if the customer's computer, operating system or network have problems that don't allow for normal servicing. And it is less expensive than on-site technical support services.”
“As a result of the current economic conditions, small businesses are even more focused on controlling costs,” said David Tuhy, a general manager in the Intel Business Client Group. “AT&T's Tech Support 360 in conjunction with Intel® vProTM technology opens the door for new managed services to address these concerns. By adding support for Intel® Remote PC Assist Technology, AT&T will be able to deliver a higher level of service to customers by improving PC troubleshooting and reducing support costs using an encrypted connection over the Internet.”
Interested small and midsize businesses can order Tech Support 360 services by visiting http://tech360.att.com or by calling 866-644-8031. Midsize businesses can also contact their designated AT&T account manager with any questions or to order the service.
For information about other small and midsize business products and services, please visit AT&T Small Business InSite (www.att.com/smallbusinessinsite).
To learn more about Intel® vProTM technology or Intel Remote PC Assist Technology, please visit www.intel.com/vpro or www.intel.com/technology/product/remotepcassist.htm.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
Intel (NASDAQ: INTC), the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live. Additional information about Intel is available at www.intel.com/pressroom and blogs.intel.com.
Intel, Intel® Remote PC Assist Technology and vPro are trademarks of Intel Corporation in the U.S. and other countries.
*Other names and brands may be claimed as the property of their respective owners.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services, the nation's fastest 3G network and the best wireless coverage worldwide, and the nation's leading high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of their three-screen integration strategy, AT&T operating companies are expanding their TV entertainment offerings. In 2009, AT&T again ranked No. 1 in the telecommunications industry on FORTUNE® magazine's list of the World's Most Admired Companies. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com.
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