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AT&T Customer Proprietary Network Information or CPNI

An explanation of AT&T Customer Proprietary Network Information (or CPNI)

Your privacy is important to us. This page explains your privacy and something called “Consumer Proprietary Network Information.”

What is CPNI?

“CPNI” is information about your phone service from us. Your phone service could be a cell phone, U-verse Voice, or plain old telephone service in your house. The “information” is things like what kind of service you have, how often you use it, or billing information.

How do you use my CPNI?

Let us be very clear: We do not sell, trade or share your CPNI with anyone outside of the AT&T family of companies* or our authorized agents, unless required by law (example: a court order).

We do use CPNI internally, however. And that’s what this page explains. We may share information about our customers among the AT&T companies and our agents in order to offer you new or enhanced services.

If you are OK with this use of CPNI, great; no further action is required. It’s pretty normal, and we won’t overload you with offers. But your telecommunications services have extra rules. It is your right and our duty under federal law to protect the confidentiality of your CPNI.

What if I want to restrict use of my CPNI?

If you don’t want AT&T to use your CPNI internally for things like offers, you can “opt out” online, at att.com/ecpnioptout. Or you can call 800.315.8303, any time of day, and follow the prompts. Or you can speak to a service representative at 800.288.2020 (consumer) or 800.321.2000 (business).

If you choose to restrict our use of your CPNI, it won’t affect any of your services. You can change your mind at any time about allowing (or not allowing) us to use your CPNI, and we’ll honor your decision until you change it again. If you do restrict your CPNI use, you may still get marketing from us, but it won’t be from using CPNI.

Every telecommunications company must follow CPNI rules, as laid out by the Federal Communications Commission. We appreciate your taking the time to read about it.

* The AT&T Family of Companies are those companies that provide voice, video and broadband-related products and/or services domestically and internationally, including the AT&T local and long distance companies, AT&T Corp., AT&T Mobility, DIRECTV, and other subsidiaries or affiliates of AT&T Inc. that provide, design, market, or sell these products and/or services.