Technology Licensing
Learn about our technology licensing process and find out how you can best work with us.
Call Center Tools
Description:
Key technologies for call center contact management.
Certain Terms and Conditions Apply to Licensing all Technologies
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Chat Tool |
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A next generation chat based customer support tool that allows for instant messaging between Customer Service Representatives (CSRs) and Subject Matter Experts (SMEs) during a customer call. This type of communication between CSRs and SMEs allows for the following benefits; enhanced customer service, quicker return on Investment (ROI), higher operational productivity, higher First Call Resolution (FCR) rates, reduced average call times, and improved grade of service (GoS). The tool can be seamlessly integrated with custom applications such as ordering, billing, ticketing and dispatch systems to provide end-to-end workflow views and can also be integrated with customer applications. |
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Offer Management Solution |
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A dynamic decision engine that evaluates thousands of business rules to provide client facing organizations an offer management solution using real-time customer data. The solution is based upon available data and can provide information on such things as equipment upgrade eligibility, coupon management and billing options. The solution helps achieve business goals and drive customer satisfaction results. |
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Patents
Check out one of the most valuable
and fastest-growing patent portfolios
in the communications industry.
Brand Licensing
Unleash the power of one of the
best-known brands in the world.
Domain Name Sales
See what domain names can do for your business.
Back to Technologies
Learn about Patent Sales
