Frequently Asked Questions
Shared Hosting — POP3 Account Information
FAQ - Notification of Pending Changes in POP3 Account Setups
This is advanced notification of the changes that will soon be implemented in the POP Accounts section of your Web hosting account's Configure E-mail tool. Make note that the major changes that will take effect are:
The changes that are mentioned below are not yet in effect. The implementation date for these changes has not been finalized. When that date becomes available, we will notify you of it in a timely manner.
To assure maximum security, our mail system will encrypt all POP email passwords. If an email password is lost or forgotten, encryption will prevent the recovery of that specific password. Therefore, if the POP account user loses or forgets his or her password, that person's email account must be assigned a completely new password.
Adding a POP Email Account to Your Domain
Adding a POP email account to your hosting account is very straightforward. You simply need to supply information in four text boxes in your hosting account's Configure E-mail Web page.
To create a new POP account, follow these instructions:
Updating an Existing POP Account
If you change POP account information in either the @your_domain text box or the User ID text box, you must also enter a new password in the Password and the Password Confirm text boxes. A new password is required because the password encryption process invalidates the existing password when information in either of those text boxes is modified.
To update information for an existing POP email account, follow these steps:
Fixing a Lost, Forgotten or Non-working POP Password
Lost or forgotten passwords can be resolved only by the Web hosting account holder. Thus, when a POP account user needs assistance with an email password problem, the POP account user must contact the hosting account holder.
Important: The encryption process prevents our Technical Support team from either viewing or accessing any POP email passwords. Therefore, we cannot provide assistance in recovering or resetting any lost or forgotten POP email passwords.
The process for resolving a lost or forgotten POP email password consists of providing the POP account user a new password. This is also the recommended solution for passwords that no longer seem to be working correctly.
To assign a new password to an existing POP account, follow these instructions:
After the POP email changes are made, you will not be able to have more than one POP set up with the same UserID. For example, let's say that your domain is called "testadomain.com" and that you have the following three POP set ups (email addresses) configured under that domain:
Note that each POP set up must have its own unique UserID. So each POP set up will need to be modified similarly to the following:
Note that each POP set up shown above now has its own unique UserID. However, these new UserID's change the way email messages are routed for each POP set up. In effect, email messages for skipper, roy, and maryann are now being sent to different POP accounts.
Soon, using the method shown in Example 1 to route email messages sent to "roy" and "maryann" to skipper’s mailbox (assuming that skipper "owned" the UserID called "captain") will no longer work. So, if you want to continue to have email messages routed to you from other email addresses that are listed in your account's "POP Accounts" section, you will need to set up email forwards for each of those addresses. The following section explains how to set up email forwards.
An Alternative: Email Forwarding
In Example 1, two POP set ups (roy and maryann) were being routed to the mailbox of "firstname.lastname@example.org". However, in the near future, that type of routing will not work. So, another method needs to be used to assure that email messages that are sent to "roy" and "maryann" continue to be routed to "email@example.com". Such routing can be accomplished by using the "Mail Forwarding" function in your Control Panel's Configure E-mail section. Using our example (that is, the information for "skipper"), setting up email forwarding involves three basic steps:
So, after the three above-mentioned changes are completed, the "POP Accounts" section and the "Mail Forwarding" section, respectively, would look like the following:
Now, email messages sent to "firstname.lastname@example.org" and "email@example.com" will be forwarded automatically to Skipper@testadomain.com.