AT&T Internet Consumer Fee Schedule

 

Last Updated: December 7, 2017

AT&T INTERNET
Consumer Fee Schedule

 

This Consumer Fee Schedule sets out certain fees applicable to the Internet Services identified in the table below, which Internet Services are subject to the Terms of Service contained in the AT&T Internet Terms of Service available at https://www.att.com/legal/terms.wirelessCustomerAgreement.html.

This Consumer Fee Schedule is incorporated into and made a part of the AT&T Internet Terms of Service. Terms not otherwise defined herein are defined in the AT&T Internet Terms of Service.

In addition to any amounts due for Internet Services and/or Equipment, the following fees may apply. AT&T reserves the right to change these fees, increase or decrease these fees, or impose additional fees without notice by publishing an update to this Consumer Fee Schedule to www.att.com/ConsumerInternetFees. Additionally, taxes may apply and vary by location. If you have any questions, please call 800.288.2020.

 

Consumer Internet Fee Schedule (Effective November 15, 2017)

 

The following fees are effective as of November 15, 2017

 

Monthly Fees
Fee Dial-up Service DSL Service IP Broadband Service Fixed Wireless When You Pay
Equipment Fee N/A N/A

$2, $4, $7 or $10

Varies by plan purchased and date of purchase

N/A Monthly depending upon the plan purchased.
State Cost Recovery Fee Texas only (0.525%) Texas only (0.525%) Texas only (0.525%) Texas only (0.525%) Fee/Surcharge imposed by AT&T to recover costs imposed on the company.
Vacation Hold N/A Varies by state $5 $5 Monthly recurring charge if you put your service on a temporary hold while on vacation (up to 9 months). If you have U-verse TV, AT&T Phone and Internet you will be required to put all three on hold, including all phone line(s).


 

Transactional Fees
Fee Dial-up Service DSL Service IP Broadband Service Fixed Wireless When You Pay
Activation Fee N/A $49 (waived if technician install)

$35 (waived if technician install)

  Fee when you activate service.
Bill Reprint Fee Up to $5 per bill Up to $5 per bill Up to $5 per bill Up to $5 per bill If you request a paper bill reprint.
Early Termination Fee N/A $180 (pro-rated by number of months completed) $180 (pro-rated by number of months completed) $120 (pro-rated by number of months completed) If you terminate your service prior to completing your agreed upon term.
Shipping & Handling Fee N/A $12.95 N/A N/A If we ship equipment to you.

 

 

AT&T INTERNET
Consumer Fee Schedule

 

Transactional Fees
Fee Dial-up Service DSL Service IP Broadband Service Fixed Wireless When You Pay
Expedited Shipping Fee N/A $22.95

N/A

N/A If you request expedited delivery of equipment.
Installation Fee N/A $99 customer install fee. If customer needs assistance $149 technician install $99 customer install fee. If customer needs assistance $99 technician install $99 customer install fee. If you have new service installed.
Late Payment Fee Up to $6.50 Up to $6.50 $9 $5 If you don't pay your bill by the due date.
Modem /Wireless Gateway N/A

$75 – Modem

 

$100 – Wireless Gateway

N/A N/A  
Non-Return Equipment Fee N/A N/A $150 $150 If you fail to return your equipment after canceling service.
NSF /Returned Check Fee Up to $30 Up to $30 Up to $30 Up to $30 If you make a payment by check or other method that is declined.
Payment Convenience Fee $5 per bill/payment $5 per bill/payment $5 per bill/payment $5 per bill/payment If you make your payment with the assistance of an Authorized Retail Agent, Customer Service or Collections Representative.
Restoral Fee $35 $35 $35 $35 When you restore your service after it is placed in a minimum service state or suspended for non-payment.
Service Repair Dispatch Fee N/A $99 ($149 for Dispatch on Demand) $99 ($149 for Dispatch on Demand) $99 If we have to dispatch a truck to repair your service.  If you refuse to troubleshoot, the fee of $149 applies.

 

AT&T INTERNET
Consumer Fee Schedule

 

Pending Changes to the Consumer Internet Fee Schedule

 

The following reflects changes to the Fee Schedule that will take effect on February 1, 2018.

 

Monthly Fees
Fee Dial-up Service DSL Service IP Broadband Service Fixed Wireless When You Pay
Vacation Hold N/A Varies by state

$7

$7 Monthly recurring charge if you put your service on a temporary hold while on vacation (up to 9 months). If you have U-verse TV, AT&T Phone and Internet you will be required to put all three on hold, including all phone line(s).