Frequently Asked Questions
Q. When will my service move to AT&T?
A. We will roll out service on a market-by-market basis as our network launches occur over the next year. Your service will transition to AT&T after the network launches in your area. We will contact you in advance of your transition date with more information.
Q. Do I need to do anything at this time?
A. Your current wireless service will continue to work as it does today. At the appropriate time, we will contact you with further information and notify you of anything you need to do.
To ensure that you receive important information in the future, please make sure that your current billing address is up to date. If you have recently had a change in address, please contact your carrier and update it.
Q. Will my current coverage change?
A. No. During the transition period your current coverage will not change.
Once the transition is complete, your coverage area will be similar to what you have today and you will be on the nation’s fastest 3G network. In addition, when you move outside of your home area, you will be using the AT&T network, which covers over 97 percent of all Americans.
Q. Will I need a different phone due to the transition to AT&T?
A. During the transition period, you should continue using your current phone or data device. However, in advance of your service transitioning to AT&T, we will contact you and provide you with a choice of phones and data devices, comparable to what you have today, at no additional cost.
Q. Is my contract still valid as a result of this merger?
A. Yes. Your current terms and conditions apply.
Q. Can I switch to another carrier without paying an Early Termination Fee before my service transitions to AT&T?
A. Your current contract terms and conditions apply, including those provisions related to Early Termination Fees. If you are no longer subject to a contract, there would be no Early Termination Fee to disconnect.
Q. Can I still make changes to my current rate plan, service, and features?
A. Yes, for the time being, you can still make changes to your account via your current Customer Service contacts.
Q. Are there any changes to my bill statement or how I make my payments?
A. There are no changes to your bill statement or your bill due date at this time. Please continue to make payments as you do today. After your service transitions, you will receive bill statements from, and make payments to, AT&T.
Q. Who do I contact if I need help?
A. During the transition period, please continue to contact Customer Service as you do today.