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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Get AT&T Personal Cloud for AT&T Prepaid Have an AT&T Prepaid Ultra plan? Use AT&T Personal Cloud to back up, sync, and share content across devices. * * * Get startedGet startedManage Personal CloudManage Personal CloudCancel Personal CloudCancel Personal Cloud If you have an AT&T Prepaid® Unlimited UltraSM, Unlimited MAX Extra, or Unlimited MAX Plus plan, it includes 100GB of Personal Cloud storage. With 100GB, you can store up to 25,000 photos or 600 five-minute videos (the exact amount depends on device and content type). New to AT&T Prepaid? You may have to wait up to 24 hours before you can start setting up your personal cloud. To start using AT&T Personal Cloud: 1. Download the AT&T Personal Cloud app: - [iOS](https://apps.apple.com/us/app/at-t-personal-cloud/id1491499946) - [Android](https://play.google.com/store/apps/details?id=com.att.personalcloud) 2. Sign in to the Personal Cloud with your AT&T ID and password. 3. Look under __Usage Summary__ and follow the prompts. __FYI:__ You can also access Personal Cloud with a computer browser. __Cloud storage details__ The AT&T Personal Cloud app shows you how much storage you’re using, so you’ll know if you’re close to running out.  __Good to know:__ If you need more cloud storage, you can upgrade your add-on with the AT&T app or at [myPrepaid](https://www.att.com/myprepaid). __Cloud storage renewals__ - Your 100GB of cloud storage will remain active if your eligible plan is active. - Your Personal Cloud add-on auto-renews each month, if you have enough money in your account balance. You can stop the auto-renew in the AT&T app or at [myPrepaid](https://www.att.com/myprepaid). __FYI:__ If you signed up for AutoPay, your payment will include any Personal Cloud add-ons. __Changes to your account__ If you: - __Switch to a plan that doesn’t include Personal Cloud:__ Your AT&T Personal Cloud account will become inactive. You can still access and download your content for 30 days before it’s deleted. Keep in mind, you may have to wait 24 hours to access your cloud account after you switch plans. Any content left in the cloud after 30 days will be deleted. - __Change your phone number:__ It may take up to 24 hours before you can access your Personal Cloud account again. - __Want to transfer your number to another carrier:__ Download any content stored in the cloud before you do. You won’t have access to the AT&T Personal Cloud after you transfer your number. __Expired plan or add-on__ __If you:__ - __Close your account or your plan or add-on expires:__ You have 30 days to access your stored content before it’s deleted. - __Want to renew your add-on:__ Open the AT&T app or go to [myPrepaid](https://www.att.com/myprepaid). You may have to renew your plan or buy the Personal Cloud Add-On again. __Personal Cloud add-on__ 1. Open the AT&T app or go to [myPrepaid](https://www.att.com/myprepaid "Link opens in new window") and sign in. 2. Select __Add-ons__, then __Manage Auto Renew,__ and then __End Auto Renew__. 3. Download your content stored in the cloud within 30 days after your current add-on expires. __100GB of free storage with eligible plans__ Call us at __611__ or [__800.901.9878__](tel:%20800.901.9878) to cancel the service. After you cancel, wait 24 hours and then you’ll have 30 days to access or download your content. If you’re transferring your number to another carrier, be sure to download your content before the transfer. Any content left in the cloud after 30 days will be deleted. Last updated: March 5, 2026 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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