Frequently Asked Questions
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What is AT&T Messages?
With AT&T Messages, you can send and receive text and pictures messages from your tablet or computer. Your messages are stored in the network so you can continue the conversation even when you switch devices. AT&T Messages uses your AT&T mobile number, so whether you send messages from your phone, tablet, or computer, everyone will know the message is from you.
How do I use AT&T Messages?
On your tablet or computer, go to messages.att.net and login using your AT&T Access ID. Don't have an AT&T Access ID? Follow the directions on the page to set one up. Supported AndroidTM tablets and smartphones can also download the AT&T Messages application from Google Play. AT&T Messages smartphone users have call logs and voice messages included in their inbox as well as on the Web and tablet as long as their phone is also on.
What are the requirements for using AT&T Messages on the Web from a computer or tablet?
AT&T Messages is available to AT&T wireless customers on the Web from a computer or tablet using an HTML 5–compliant browser. Subscribers must have messaging enabled on their account. AT&T Messages is currently not available to prepaid customers.
What are the requirements for using the AT&T Messages Android application on a smartphone or tablet?
You can run AT&T Messages on Android 2.3.3 or higher LTE smartphones. You need to have a smartphone data plan and receive a monthly bill for your wireless service from AT&T. (GoPhone® or other prepaid service plans are not supported.) Download AT&T Messages for smartphones from Google Play and select the app icon on your smartphone to begin set up.
You can run the tablet version of the downloadable app on tablets running Android 3.0.1 operating system or higher. Download AT&T Messages for tablets from Google Play to your tablet and log in using your AT&T Access ID.
Does AT&T Messages work for iPhone® customers?
Yes. While using the AT&T Messages service, you’ll need to turn off iMessage® in order to receive all text messages on the Web and tablet.
On your iPhone, go to Settings, Messages, iMessage and select OFF. After logging out of AT&T Messages, you can turn iMessage back on.
Will AT&T Messages work internationally?
Yes. Additional information about international roaming is available at att.com/global.
How do I remove the network storage service that AT&T Messages uses?
Your messages are stored in the network so you can continue the conversation even when you switch devices. If you remove the network storage service, text messages, call logs, and voicemails will no longer be accessible from your tablet or on the Web. If you’d like to remove the network storage service, you’ll need to call Customer Care by dialing 611 on your mobile phone to have the service removed.
Where can I read the AT&T Messages terms and conditions?
You can find the AT&T Messages End User Licensing Agreement at att.com/messagesterms.