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  AT&T Messages

TEXT FROM ANY DEVICE

A new way to text

AT&T Messages gives you a new way to keep text conversations going from your tablet or computer.

  • Never miss a message
    With AT&T Messages, you can now send and receive text and picture messages from your tablet or computer, so you’ll get all your messages no matter which device you’re using.
  • Use your own number
    You can send and receive messages using your existing mobile phone number, even when using your tablet or computer – no need for anyone to remember a new number.
  • Follow your conversations
    AT&T Messages organizes your text and picture messages by conversation – even group messages. This makes it easier to keep track of who’s saying what.
  • Message backup in our cloud
    Use AT&T Messages on your tablet or computer, and your text and picture messages will be backed up in the AT&T cloud.

AT&T MESSAGES APP

Extras for Android™ users

Get even more from AT&T Messages with the free* AT&T Messages App for Android smartphones and tablets.

The AT&T Messages app on your Android smartphone takes your messaging to the next level:

  • View all your text and picture messages – plus calls and voicemail messages – in a single inbox.
  • See all messages, calls, and voicemails grouped into threads by person.
  • Send and receive group messages.
  • Messages are backed up in the AT&T cloud.
  • If you get a new smartphone that supports AT&T Messages or AT&T Messages Backup & Sync, your stored messages can be downloaded from the cloud.

The AT&T Messages app on your Android tablet provides an improved messaging experience that’s optimized for a larger touchscreen.

* Standard data charges apply to app usage.
   Requires Android 2.3.3 or higher.

MESSAGE BACKUP IN THE CLOUD

AT&T Messages Backup & Sync

Introducing a new service integrated into select smartphone messaging apps (no download required) that includes:

  • Message backup in the AT&T cloud
    Your text and picture messages will be backed up in our cloud.
  • Download messages to your new phone
    Messages stored in the AT&T cloud can be downloaded to a smartphone that supports AT&T Messages Backup & Sync or AT&T Messages.
  • Text from your tablet or computer
    You can send and receive messages from a tablet or computer using your mobile number. Visit messages.att.net to try it!
  • All messages are synced to the cloud
    Texts sent from your tablet or computer are synced to your phone. Texts read or deleted on your phone appear read or deleted in the AT&T cloud.

        Supported smartphones:

            •    LG G3

            •    LG G Vista

            •    Samsung Galaxy S® 4 zoom™  – coming soon

            •    HTC One® (M8) – coming soon

 


AT&T Messages

View support questions and answers >

 

What is AT&T Messages?

With AT&T Messages, you can send and receive text and pictures messages from your tablet or computer. Your messages are stored in the network so you can continue the conversation even when you switch devices. AT&T Messages uses your AT&T mobile number, so whether you send messages from your phone, tablet, or computer, everyone will know the message is from you.
 

How do I use AT&T Messages?

On your tablet or computer, go to messages.att.net and login using your AT&T Access ID. Don't have an AT&T Access ID? Follow the directions on the page to set one up. Supported AndroidTM tablets and smartphones can also download the AT&T Messages application from Google Play. AT&T Messages smartphone users have call logs and voice messages included in their inbox as well as on the Web and tablet as long as their phone is also on.
 

What are the requirements for using AT&T Messages on the Web from a computer or tablet?

AT&T Messages is available to AT&T wireless customers on the Web from a computer or tablet using an HTML 5–compliant browser. Subscribers must have messaging enabled on their account. AT&T Messages is currently not available to prepaid customers.
 

What are the requirements for using the AT&T Messages Android application on a smartphone or tablet?

You can run AT&T Messages on Android 2.3.3 or higher LTE smartphones. You need to have a smartphone data plan and receive a monthly bill for your wireless service from AT&T. (GoPhone® or other prepaid service plans are not supported.) Download AT&T Messages for smartphones from Google Play and select the app icon on your smartphone to begin set up.

You can run the tablet version of the downloadable app on tablets running Android 3.0.1 operating system or higher. Download AT&T Messages for tablets from Google Play to your tablet and log in using your AT&T Access ID.
 

Does AT&T Messages work for iPhone® customers?

Yes. While using the AT&T Messages service, you’ll need to turn off iMessage® in order to receive all text messages on the Web and tablet.
On your iPhone, go to Settings, Messages, iMessage and select OFF. After logging out of AT&T Messages, you can turn iMessage back on.


Will AT&T Messages work internationally?

Yes. Additional information about international roaming is available att.com/global.


How do I remove the network storage service that AT&T Messages uses?

Your messages are stored in the network so you can continue the conversation even when you switch devices. If you remove the network storage service, text messages, call logs, and voicemails will no longer be accessible from your tablet or on the Web. If you’d like to remove the network storage service, please follow the instructions located here.


Where can I read the AT&T Messages terms and conditions?

You can find the AT&T Messages End User Licensing Agreement att.com/messagesterms.

 

AT&T Messages Backup & Sync

 

What is AT&T Messages Backup & Sync?

AT&T Messages Backup & Sync is a service integrated into the smartphone Messaging app that backs up your text and picture messages in the AT&T cloud and syncs them to your phone. In addition:

• Messages stored in the AT&T cloud can be downloaded to a smartphone that supports Backup & Sync or AT&T Messages.

• You can access your messages – and send or receive messages using your mobile number – from your tablet or computer at messages.att.net


How do I use AT&T Messages Backup & Sync?

The first time you use the Messaging app on your smartphone, you’ll be presented with an opportunity to opt in to use the service. You can also opt in at any time from the Messaging app by going to Settings > AT&T Messages Backup & Sync. Once the service is running, you don’t need to do anything else. Your messages will be backed up in the AT&T cloud and will remain in sync with your smartphone.


Why are my downloaded messages unread?

If you have AT&T Messages service but haven’t been using it, messages stored in our cloud will appear unread when they’re downloaded to your phone. After you read these messages on your phone, they’ll be in sync with the cloud.


How do I access my messages backed up in the AT&T cloud?

You can access your messages – and send or receive messages using your mobile number – by logging in to the AT&T Messages website at messages.att.net or downloading the AT&T Messages Android tablet app.


How do I save a special text or picture message?

If you have a special message that you’d like to save, just forward it to your email address from the Messaging app on your smartphone.


Can I use AT&T Messages Backup & Sync on my current phone?

Backup & Sync is only available on supported smartphones. However, using the AT&T Messages Android App or messages.att.net on your tablet or computer will back up your text and picture messages in the AT&T cloud.


I used AT&T Messages on my last smartphone – can I use AT&T Messages Backup & Sync?

Yes. As a user of the AT&T Messages Android App, your text and picture messages are already backed up in the AT&T cloud. When you opt in to use AT&T Messages Backup & Sync, your messages in the AT&T cloud will be downloaded to your new phone. You can access you messages stored in the AT&T cloud at messages.att.net.


Can I use the AT&T Messages app on my smartphone with AT&T Messages Backup & Sync?

The AT&T Messages app cannot be used on a smartphone that includes AT&T Messages Backup & Sync.

How much does AT&T Messages Backup & Sync cost?

There is no monthly recurring charge to use AT&T Messages Backup & Sync.

Your messaging plan rates apply for all sent and received messages whether you use the service or not. There is no additional per-message charge for message backup.

For customers that opt into the service, all sent or received messages are automatically copied to the AT&T cloud for no additional fee.

Data charges may apply for the synchronization of your messages to the AT&T cloud including:

• Initial sync of messages between your smartphone and the cloud

• Ongoing sync of message read and delete status between the smartphone and the cloud

• Delivery of messages sent from a tablet or computer to your smartphone

Message sync that occurs over a Wi-Fi network will not incur data charges.


Will AT&T Messages Backup & Sync work internationally?

Yes, message and data plan rates apply. Additional information about international roaming is available at att.com/global.


Why did I receive a message saying that I was not eligible to use AT&T Messages Backup & Sync?

Here are reasons you may have received a message saying you’re not eligible to use AT&T Messages Backup & Sync:

• Prepaid service is not eligible to use Backup & Sync.

• If the account is not in good standing, the Backup & Sync service cannot be started.

• You may have a message blocking feature on your account.

• If your account is paid by your employer, the use of AT&T Messages may not be allowed.

You can contact Customer Care by calling 611 from your mobile phone if you have questions about service eligibility.


How do I remove the AT&T Messages Backup & Sync service?

If you no longer want your messages stored in the AT&T cloud, you’ll need to remove the service from your account. Removing AT&T Messages Backup & Sync will delete your text and picture messages stored in our cloud. These messages will still be available on your phone, but they won’t be available on your computer, tablet, or any app that accesses your messages stored in the cloud.

To remove the service, choose one of the following:

• Log in to att.com/mywireless     
    o From Manage Account, select Add or change service     
    o Go to the Web, Text & More section    
    o From Web Messaging, remove AT&T Messages Backup & Sync

• Contact AT&T Customer Care at 1.800.331.0500 or 611 from your smartphone and ask to have AT&T Messages Backup & Sync removed from your account.

Note: Backup & Sync is integrated into the Messaging app of select smartphones and cannot be uninstalled. If you do not opt in or you removed the service, it will not use any data and will be idle until you activate it.


Where can I read the AT&T Messages Backup & Sync terms and conditions?

You can find the terms at att.com/msgsterms.

 

Limited 4G LTE availability in select markets. LTE is trademark of ETSI. 4G speeds not available everywhere.

AT&T Messages: Your texts, call logs, and voicemail are copied to and stored in your cloud inbox so that they are available on the Web and tablet. If you no longer want your messages copied to your cloud inbox, visit www.att.com/messagesfaq for details on how to remove the service. A Messaging Unlimited plan is highly recommended with this application. Compatible device required. Standard messaging and data rates apply.