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Pay and save at select stores with Softcard™

INTRODUCTION

What is Softcard?

Softcard is a free mobile app that uses Near Field Communication (NFC) technology to let you pay and save at select stores with just a tap of your smartphone.2

The Softcard app holds eligible payment cards, delivers money-saving offers, and stores loyalty program information so they are always with you.


PEACE OF MIND

Layers of security to protect your information

Softcard uses state-of-the-art technology and multiple layers of security to protect your information.

PIN-protected
You select a unique PIN that you enter each time you open the app.

Lock App Remotely
If your phone is lost or stolen, one call to AT&T or a click at GoSoftcard.com can disable your Softcard account.

Secure element
Payment information is stored on a special chip in your phone. This chip is designed specifically for the Softcard app and restricts unauthorized access.

Protective ID
A unique transaction ID is sent with each payment, making it more difficult to counterfeit your card.

Personal privacy
What you buy is between you and the stores where you shop.

PAYMENT CARDS

What cards can I use with Softcard?

Add eligible cards to start paying with your phone.
View eligible cards

If you don't have an eligible card, you can set up an American Express Serve Account that you can add money to with your preferred debit card, credit card3, or U.S. bank account.

Get Ready to Tap, Pay and Save

SMARTPHONE AND APP

What you need to get started

To set up the Softcard app, just follow these steps:

 

1. Get your phone ready for Softcard:
To use the app, you need a compatible phone with a secure element SIM.

 

To check your phone for a secure element SIM card, remove the SIM and look for a gray mark in the bottom-right corner.

To get your free secure element SIM card, visit an AT&T retail store near you.

2. Install the Softcard app
The free2 app is available for download on Google Play™.

 

 

3. Activate the Softcard app
Launch the Softcard app on your phone and follow the prompts to activate your Account.

4. Add payment cards
To add an eligible card to the Softcard app, just follow the prompts to enter your card information. Some cards might require your online banking username and password.

How and where to use Softcard™

To use Softcard, just follow these steps:

1. Look for the contactless symbol

You can pay with Softcard anywhere contactless payments are accepted.
Find a store near you

 

 

 

2. Get ready to check out

Open the Softcard app and enter your 4-digit PIN. To use an offer, simply select the offer and follow the on-screen directions. Not all offers require a tap to receive your savings.

 

 

Loyalty membership information loaded into the app can be shown to the cashier. At stores that use SmartTap™ technology, your loyalty rewards will be applied automatically when you tap to pay.

 

3. Tap and pay

To pay, select the payment card you’d like to use. Tap by holding the back of your phone over the contactless symbol at checkout when prompted by the cashier.


 


Frequently Asked Questions

 


1. Does it cost anything to download or use the Softcard™ app?

The Softcard app is free to download, and there are no fees to use Softcard. You may incur data charges based on your wireless rate plan when you download the app and use it.


2. Do all NFC-capable phones work with Softcard?

No, not all devices that are NFC-capable are also Softcard compatible. For a complete list of Softcard compatible phones, visit GoSoftcard.com.


3. Where can I get the secure element SIM to use with the Softcard app?

You can get a secure element SIM by visiting select AT&T stores. You can check if your phone already has a secure element SIM by downloading and running the Softcard app.


4. Do I need Wi-Fi for Softcard to work?

No, transactions are processed Over the Air (OTA) for validation.


5. What if I need support?

If you have issues with Softcard, you can contact AT&T customer support. You can also contact your card issuers if you have issues with your payment cards.


6. What if I lose my phone with Softcard?

If your phone is lost or stolen, you can freeze your Softcard account by calling AT&T or visiting GoSoftcard.com.


7. Where can I learn more about Softcard, formerly known as Isis Wallet™?

Visit GoSoftcard.com for the latest news about all things Softcard.


8. How do I change my Isis Wallet to Softcard?

Update your existing Isis Wallet Android app as you normally would through Google Play. Once the update is complete, you will see the app has become Softcard.

 

1 Softcard works on select phones. Learn more about Softcard and view the Softcard Terms of Service at GoSoftcard.com. Features may vary by operating system and app version. Eligibility of payment cards, loyalty cards, and offers depends on card issuer and merchant participation. Ability to tap or transmit loyalty and offer information varies amongst participating merchants. Some merchant contactless terminals may not work or accept specific payment cards in the Softcard app. Softcard and the associated logos are trademarks of JVL Ventures, LLC. Contactless Symbol is property of EMVCo, LLC. Other third-party trademarks are the property of their respective owners. © 2014 JVL Ventures, LLC.

2 Data rates may apply. Post-paid wireless plan required.

3 Cash advance fees for credit card loads may apply, please check with your credit card issuer for details.

American Express Serve® - Eligibility, fees, and restrictions apply. See the American Express Serve Consumer User Agreement and Terms of Use for Softcard (formerly Isis Wallet) at serve.com/legal for details. American Express Serve in Softcard can be used anywhere American Express contactless payments are accepted.