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Billing & Payments - Billing & Payments FAQs

Help Topics

U-verse   |   Wireless   |   DIRECTV®


U-verse

What is an AT&T U-verse coupon code?

An AT&T U-verse coupon code is a series of numbers or letters representing a special offer specific to AT&T U-verse. If you have a coupon code, you can enter it in the shopping cart as you order online.

How do I check on the status of a reward I may be eligible for?

If you placed an online order and need to check the status of your reward or rebate, please visit us at AT&T Rewards and Rebates.

If you are simply interested in our reward process and/or timing, visit us here.

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Wireless

How do I get a rebate form?

If you have an email address on file for more than 30 days, you will receive your rebate form via email the same day your order ships. Look for the rebate form in your email within your Customer Service Summary.

If your email address is not on file or has been on file for less than 30 days, you will receive your rebate form in the postal mail, sent to your billing address within 7-10 days after your new device has shipped. Look for the rebate form in your mail inside your Customer Service Summary.

How can I check on the status of my rebate?

Just click the following link to look up your rebate status online.

How can I check my wireless minutes after I combine my AT&T local and wireless services bills?

You have the following choices for checking your wireless minutes:

  • To check your usage from your phone, please visit our web site for information on Services.
  • View your wireless usage online.
  • To check the billed minutes for previous months, log in to Online Account Management. To see unbilled and billed usage, go to att.com, select Log In and under the Wireless menu select View Usage.

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DIRECTV®

Will my AT&T | DIRECTV charges appear on my AT&T bill?

Yes. You must combine your AT&T and DIRECTV billing on your AT&T bill if you have local service.

How soon will I receive my AT&T | DIRECTV bundle discount?

You should begin seeing your bundle discount on your very first bill.* To qualify for the $5 instant AT&T bundle discount you must combine your AT&T and DIRECTV billing on your AT&T bill if you have local service.

*$5/mo. discount applied to customers with CHOICE XTRA or MAS ULTRA programming package or higher, bundled with other qualifying AT&T services.

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