Order Status - Check Order Status

Wireless

After you submit your order online, a confirmation email will be sent to you from AT&T that will include a WEB Order ID. You will receive another email from us alerting you when your order is being shipped. Arrival of your shipment should be expected within one to two business days after shipment.

Check Your Order Status

If you are switching to AT&T and keeping your wireless number, you can also check the status of your number transfer/port request.

Number Transfer Status

U-verse

You can check your order status online, as well as see your installation date and time. If while you are checking the status, you receive a message that says your order cannot be found, please chat live with one of our representatives who can help you, since there may be a slight delay in processing your order. Otherwise, you may call the telephone number on your email confirmation.

Check Order Status

If you place your order online, you will receive several emails while waiting for your installation. The first will be an acknowledgement that your order is being processed. The second email will include your account number and confirmation of your installation date and time. Be sure to read these emails carefully to ensure the date and time work with your schedule and for other important information that is included.

DSL

After you submit your order online, you will receive an email confirming the activation of your AT&T High Speed Internet service, followed by an order confirmation email.

There are two ways to find your recent order: either search using your AT&T telephone number, order number or Internet account number or, login with your AT&T ID and password.

Check Order Status

DIRECTV®

You will receive an email from DIRECTV acknowledging your order right away and, within 24 hours, you'll get another email confirming the completion of your request.

There are two ways to find your recent order: either search using your AT&T telephone number, order number, or Internet account number or, login with your AT&T ID and password.

Check Order Status

Home Phone

Once you place your order online, you will receive an email acknowledging your order right away and, within 24 hours, you'll receive another email confirming the details and activation of your order.

There are two ways to find your recent order: either search using your AT&T phone number or order number, or login with your AT&T ID and password.

Check Order Status