Order Status - Order Status FAQs

Help Topics

U-verse   |   Wireless   |   DSL   |   DIRECTV®   |   Home Phone


U-verse

Can I change or cancel an order I have placed online that is still in process?

To change, cancel or place an additional order while an online order is being processed, please chat live with one of our representatives who can help you, since there may be a slight delay in processing your order. Otherwise, you may call the telephone number on your email confirmation.

What type of information can I obtain when I check the status of my order online?

  • Installation date & time
  • Technician arrival status
  • Track shipping information
  • Detailed products and services information
  • Static IP details

Why is the status of my recent AT&T order not available online?

Once you submit an order online, you can check your order status as well as see your installation date and time. If while you are checking the status you receive a message that says your order cannot be found, please chat live with one of our representatives who can help you. There may be a slight delay in processing your order. Otherwise, you may call the telephone number on your email confirmation.

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Wireless

How do I know that my online order was received?

After completing an AT&T online purchase, an order number displays. Note this number for your records. You will also receive an email confirming that your order has been received.

You can check your order status online at any time.

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DSL

Why is the status of my recent AT&T order not available online?

Once you submit an order online, you can check your order status as well as see your installation date and time. If while you are checking the status you receive a message that says your order cannot be found, please chat live with one of our representatives who can help you. There may be a slight delay in processing your order. Otherwise, you may call the telephone number on your email confirmation.

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DIRECTV®

Who can I contact with questions about my AT&T | DIRECTV order?

If it is more than 24 hours prior to your scheduled installation contact 1-800-288-2020. Within 24 hours of your installation please contact 1-888-355-7530 with questions.

How soon will I receive my AT&T | DIRECTV bundle discount?

You should begin seeing your bundle discount on your very first bill*. To qualify for the $5 instant AT&T bundle discount you must combine your AT&T and DIRECTV billing on your AT&T bill if you have local service.

*$5/mo. discount applied to customers with CHOICE XTRA or MAS ULTRA programming package or higher, bundled with other qualifying AT&T services.

Am I eligible for an AT&T | DIRECTV promotion if I currently have DIRECTV® Service?

Unfortunately, AT&T can only make this offer available to new DIRECTV customers. Please contact DIRECTV to find out what offers are available for existing customers. However, if you sign up for DIRECTV® Service and you are an AT&T Bundles customer, you may be eligible for bundle savings. For help with your service, call our Customer Service Center at 1-800-288-1145.

Will AT&T provide customer care for DIRECTV® Service?

AT&T will take your order and be responsible for questions regarding your billing if you have your DIRECTV charges combined with your AT&T Home Phone or AT&T DSL bill. DIRECTV is responsible for the installation and ongoing customer service for AT&T customers who subscribe to DIRECTV service through AT&T.

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Home Phone

If I cancel AT&T Home Phone service, will I be charged by AT&T?

We certainly don't want to lose you as a customer, but if you decide to cancel your Home Phone service from AT&T, you will not be charged a cancellation fee. Please keep in mind that the company you are switching to may charge for establishing service with their company.

Why is the status of my recent AT&T order not available online?

Once you submit an order online, you can check your order status as well as see your installation date and time. If while you are checking the status you receive a message that says your order cannot be found, please chat live with one of our representatives who can help you. There may be a slight delay in processing your order. Otherwise, you may call the telephone number on your email confirmation.

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