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Setup & Installation - View/Change Installation Date

Help Topics

U-verse   |   DSL   |   DIRECTV®   |   Home Phone


U-verse

Did you recently place an order online? Would you like to check the status of that order? Click here. If you decide you need to change the installation appointment, you may chat live with one of our representatives or call the telephone number on your email confirmation.

Cancelling an Order

An online order cannot be cancelled online. Please call us 48 hours in advance at the phone number in your email confirmation. To view your order, click here.

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DSL

Need to reschedule your installation appointment? No problem. Simply visit the AT&T Order Status tool to view your appointment. If you decide you need to change the installation appointment, you may chat live with one of our representatives or call the telephone number on your email confirmation. We'll be glad to assist you.

Cancelling an Order

An online order cannot be cancelled online. Please call us 48 hours at the phone number in your email confirmation. To view your order, click here.

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DIRECTV®

If it is more than 24 hours prior to your scheduled installation, contact 1-800-288-2020. Within 24 hours of your installation please contact 1-888-355-7530 with questions.

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Home Phone

Due dates are not guaranteed. Once you check the status of your order, if you need to make any change to products and services, the due date or to cancel the order, please call the contact number provided in your confirming email to make the necessary updates. If your requested date is not available, the next available date will be assigned.

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