Take your old home phone to the next level with AT&T U-verse Voice
Why get U-verse Voice?
AT&T U-verse Voice is next generation digital home phone service like you’ve never heard before. U-verse Voice delivers great sound quality, reliability, and allows you to control how and when you communicate with over 20 features.
The Right Voice Plan for You
Enjoy the clarity and convenience of U-verse digital home phone service.
Unlimited calling to other U-verse Voice customers, plus 200 minutes of anytime calling to anyone else in the U.S., Puerto Rico, the U.S. Virgin Islands, Guam, and the Northern Marianas. Additional minutes billed at 7¢ per minute.
Over 20 calling features, including traditional favorites like Caller ID, Call Waiting, and Three-Way Calling.
Powerful advanced features like Do Not Disturb, Locate Me, and AT&T U-verse® Voicemail.
Convenient, web-based call management lets you easily control your calling features and account online.
Bringing it all together
When U-verse Voice is added to U-verse TV and Internet service, you get the added benefit of these great apps on the TV plus more via the Internet. Caller ID, Message Waiting Indicators, and Call History Logs with Click to Call are all right on your TV. That's right – you can use your remote control to initiate a callback.
Watch & Learn
More voice features, for less
How It Works
AT&T U-verse Voice uses Voice over Internet Protocol (VoIP) to convert your voice into data. Your calls are sent and received over your High Speed Internet connection, but you can keep your phones – they'll work just fine. You can keep the phone number you already have or request a new one.
Meet the U-verse Family
AT&T U-verse® includes fiber optic technology and computer networking to bring your world together.
Advanced Digital TV
100% digital, access to over 190 HD channels, plus a DVR that records four shows at once.
First published listing included at no additional charge (other listing options below)
AT&T U-verse Messaging(SM) with the ability to integrate your AT&T U-verse Voice and Wireless from AT&T into a single mailbox
Access to U-verse Online to customize your AT&T U-verse Voice service
Traditional calling features including: Call Blocking, Call Forwarding, Call Waiting, Caller ID, Call Waiting ID, Exclusive Call Forwarding, Three Way Calling
Advanced Calling Features including: Anonymous Call Rejection, Busy Call Forwarding, Call History, Call Screening, Caller ID Blocking, Click to Call, Directory Assistance Blocking, Do Not Disturb, International Call Blocking, Locate Me, Make a Call, No Answer Call Forwarding, Safe Call Forwarding, Sub Accounts, AT&T U-verse(SM) Messaging
Optional Features (see additional charges below)
available (minutes are shared)
Additional Published Listing Non-Listed Non-Published
Dare to Compare
See how U-verse Voice features stack up against the competition.
Caller ID on TV1
Included where available
Message Waiting indicator on TV Exclusive with U‑verseTV1
Locate Me / Follow Me
Click to Call with U‑verseTV1
Voice Zone on TV App
Voicemail Viewer2(includes Voicemail-to-Text)
Included Smart VM
Cox Mobile Connect App Readable VM
Call Waiting ID
Safe Call Forwarding
Block Unwanted Callers
Anonymous Call Blocking
Caller ID Block
Caller ID Per Call Block (*82)
Do Not Disturb
Web Access Call Logs
Monthly Call Details Only
Web Access to Voice Mail
Fax / Modem Support
Delivery of messages to an alternate number (i.e. wireless phone) in the event of a power outage
Initial Battery Backup
Yes (for Residential Gateway)
Available for Purchase
Available in some markets
Available for Purchase
Call History on TV
Last 10 calls on TV where available
Broadcase Voice Message
1 Must subscribe to U-verse TV for feature to function. 2 Must subscribe to AT&T wireless for this feature to function.
U-verse Voice Equipment
Customers eligible for self installation will be shipped
an installation kit to their home address (shipping &
handling charge applies). The installation kit will
contain all of the necessary information, equipment,
and access to our easy-to-follow Online Interactive
Assistant that will guide you through the installation
process – so, in less than 30 minutes, you can enjoy
all the features and benefits of AT&T U-verse Voice.
For additional details on the self installation process,
visit U-verse Support.
The AT&T U-verse Wireless Gateway is an intelligent device that brings together all your U-verse TV, Internet, and Voice services and distributes them throughout your home. You may choose to hook up your U-verse Voice service by:
• Plug and Play – Connect one phone directly into the Wireless Gateway, enabling only a single wall jack to continue to work.
• Use Existing Phone Jacks – Allows for the use of all the wall jacks in your home. An existing phone jack must be located near the Gateway.
AT&T U-verse Voice, like other Voice over Internet Protocol ("Voice over IP" or "VoIP") services, requires the electrical power in your home to operate. Depending on your service address, your AT&T U-verse Voice service will include either a Residential Gateway Battery Backup Unit ("BBU") or an iNID Power Supply Unit ("iPSU").
You can use your regular corded or cordless phones with U-verse Voice; you don’t need to buy a special digital phone.
U-verse Voice Installation
Do you qualify for U-verse Voice Self Installation?
If you already have U-verse TV or High Speed Internet service, then you’ve got what you need to install U-verse Voice yourself. However, if you have a monitored home alarm or don’t already have U-verse TV or High Speed Internet, you’ll need professional installation by an AT&T Technician.
If you're eligible for self installation, an installation kit will be shipped to your home address (shipping & handling charge applies). The installation kit will contain all of the necessary equipment and access to our Online Interactive Assistant for easy, step-by-step instructions.
Depending on the layout of your home, two installation options are available.
Please do not attempt installation of U-verse Voice until your installation due date. You’ll receive your installation due date when you place your order or in your U-verse Voice Welcome e-mail.
Connecting your Battery Backup Unit
Turn off your Gateway: Power down your Gateway by unplugging the Power Adapter. You will no longer need this power supply.
Add the Battery Backup Unit: Connect the Battery Backup by plugging the round connector into the Power port on the Gateway. Then connect the electrical plug to an electrical outlet. Switch the power to On. You should see a blinking then steady green Power light to indicate a successful connection.
Customers who select the Self Installation Option may also take advantage of reduced pricing on the purchase of select AT&T Dect 6.0 Cordless phone models once your U-verse Voice order has been placed.
U-verse Voice customers are also automatically included in E911, a service that reveals your address and phone number to emergency dispatchers when you dial 911 in areas where this service is available .
U-verse Voice, like all Voice over Internet Protocol (VoIP) services, requires the electrical power in your home to operate. In case of power outage, U-verse Voice includes a Wireless Gateway Battery Backup unit with an initial backup battery.
This backup unit provides approximately 4 hours of battery backup time with a new, fully charged battery. So when the power goes out, your voice won’t.