GoPhone™ Plan Terms


GoPhone Coverage Map: Please review the coverage map, which shows the scope of your coverage area. Map depicts an approximation of outdoor coverage. Actual coverage area may differ substantially from area shown on map, as coverage may be affected by terrain, weather, foliage, buildings and other construction, signal strength, customer equipment and other factors which do not allow AT&T to guarantee coverage or network availability. You must be in the GoPhone coverage area to place or receive calls. Future coverage, if depicted on map, is based on current planning assumptions but is subject to change and may not be relied upon. Your phone’s display does not indicate the rate you will be charged.

GoPhone Requirements: An eligible device is required. A rate plan designed for one type of device may not be used with another type of device. For example, a rate plan designated for use with a basic phone may not be used with a Smartphone, and a Data plan designated for a tablet may not be used with a mobile hotspot device or vice-versa, by tethering devices together, by SIM card transfer, or any other means. If you use a rate plan with a non-designated device or without all of the required elements of the rate plan, you agree that AT&T may terminate your GoPhone service. Not all features work on all devices and in all areas. You must add money to your account within 26 days of activation, or your account will be canceled. GoPhone refill cards and other account refills are nontransferable and nonrefundable. The *888* command for refill only works with PINS/Cards purchased from AT&T-owned retail stores and select authorized retail locations. Amounts deposited into your account expire in accordance with the stated refill denomination expiration period. Unused account balance is forfeited upon expiration. If you are on a monthly or weekly rate plan, the applicable rate plan charge for each renewal period will automatically be deducted from your account balance at the beginning of the day (midnight Central Time) on your rate plan renewal date. Applicable rate plan charge for your selected plan is not refundable, and any unused services of your plan are forfeited if you change to another rate plan during your plan’s period. If your account balance is insufficient to pay the applicable rate plan charge, you will be unable to use your plan services and any pay-per-use services, until you refill your account with the applicable amount or your rate plan is renewed. If money is added to your account before the current balance expires, the existing balance will carry over to the new expiration date (Rollover Balance®). GoPhone accounts will be canceled 60 days after expiration. A service activation fee and new wireless phone number will be required to reactivate service. Account balance limit is $500. 900 numbers are not available. Plans, rates and services are subject to change at any time. GoPhone service is subject to these Plan Terms and the GoPhone Terms of Service found in the User Guide, (collectively, “GoPhone Agreement”). Activation and use of GoPhone service constitutes acceptance of the GoPhone Agreement.

Charges: Voice usage is deducted in full-minute increments with partial minutes rounded up to the next full minute at the end of each call. Additional charges plus airtime apply to Directory assistance calls. On certain plans, per-minute charges and/or the rate plan charge applies to calls made using features, including Call Waiting, Call Forwarding, 3-Way Calling and voicemail access and retrievals, and standard airtime charges apply to 800, 866, 877 and other toll-free calls. Long distance included within the 50 United States, Puerto Rico, the Virgin Islands, Guam and the Mariana Islands. A fee may apply to all rate plan changes. Taxes and other fees: In many jurisdictions, certain recurring fees or taxes will be debited from your account balance as allowed by law. Other taxes, surcharges and fees apply on top of refill denominations. Free calls: 611 automated customer service, *777# for balance inquiry text message, and 911 emergency. 611 may not work in all areas.

Calling Plans Information:

Pay Per Minute Plan: All voice calls and text messages are charged at the then prevailing per minute/per message rate. Messaging packages are available for an additional cost. Data service is available only on basic and quick messaging phones and charged at the then prevailing pay per use rate. Data packages are not available with this plan. Smartphone users are restricted to Wi-Fi data service on this plan.

Daily Plan: Daily plan includes unlimited voice calls and text messaging for a rate charge assessed and paid each day the phone is used to make or receive voice calls, including a call to voice mailbox, or send a text or picture/video/sound message. The day for purposes of the Daily plan rate charge starts at midnight and ends at midnight of next day based on the time zone in which you are located when you make a call or send a message. A minimum account balance sufficient to pay the Daily plan rate charge is required to place or receive the first call of the day or send a message. Voice: Minutes are intended for domestic use only. Additional charges apply to international calls. Messaging: Unlimited messaging within the U.S. includes text, picture and video messages. Unlimited messaging from the US to Mexico and over 100 countries includes text messaging only. For a full list of countries available for messaging, go to att.com/gophoneIntlText. Data: Data service is available only on basic and quick messaging phones and charged at the then prevailing pay per use rate. Data packages are not available with this plan. Smartphone users are restricted to Wi-Fi data service on this plan.

Monthly Plans: Monthly plans include either an allotment of nationwide minutes or unlimited nationwide calling, unlimited messaging, and may include data service. Monthly plans are available for 30 days upon payment of the applicable rate plan charge. The day you add the plan is counted as a full day and counts towards the 30 days. Voice: If a monthly plan includes an allotment of minutes, unused minutes do not roll over and any nationwide airtime overage will be charged at 10 cents per minute. Minutes included in the monthly plan are intended for domestic use only. Additional charges apply to international calls. Messaging: Unlimited messaging within the U.S. includes text, picture and video messages. Unlimited messaging from the US to Mexico and over 100 countries includes text messages only. For a full list of countries available for messaging, go to att.com/gophoneIntltext. Data: Data availability and allotments vary by plan and type of device. If a monthly plan includes a data allotment, any unused data allotment does not rollover. A data package may be available on certain Monthly plans for an additional cost. Pay-per-use data is not available on Monthly plans for Smartphones. For more details on availability, charges, restrictions and conditions on monthly plans and data packages, see the plan grids in the GoPhone brochure or go to www.att.com/gophone.

Data Plans Information:

Data Plans: A voice service is not required with Data plans. Data plans may be used with eligible tablets and stand-alone mobile hotspot devices. Data plans include data allotments detailed in the Mobile Data rate plan grids. Unused data allowances do not roll over. An eligible data package can be added for an additional cost. If your account balance is not sufficient to cover the data package, you will not be able to use data services on the AT&T wireless network until you add money to your account or your rate plan is renewed. International data roaming is not available.

Weekly Data Plan: A Weekly Data plan is available for stand-alone mobile hotspot devices.  It is good for 7 days upon payment of the applicable Weekly Data plan charge. The day you add the Weekly Data plan is counted as a full day and counts towards the 7 days. If the data allotment is depleted prior to the 7 day term, additional weekly data packages may be added.

Monthly Data Plans: Monthly Data plans are available for tablets and stand-alone mobile hotspot devices and are good for 30 days upon payment of the applicable rate plan charge. The day you add the plan is counted as a full day and counts towards the 30 days. If the data allotment is depleted prior to the 30 day term, additional monthly data packages may be added.

Packages: Packages contain a specific allotment of data, messages or international airtime minutes. Messaging, International Long Distance and certain Data Packages are available for 30 days, unless you are on a Weekly Data plan, in which case weekly Data Packages are available for 7 days. All packages are available as long as your account balance is not expired. You must have an active (not expired) rate plan in order to purchase or renew a package. A package is depleted when you use the entire allotment. Renew a package before its expiration date and any unused service will roll over to your renewed package time period. Package allotments for Data, Messaging, and International Long Distance packages can be found in the package grids specified in the GoPhone brochure or at att.com/gophoneplans.

Data Packages: A Monthly data package, available for 30 days, may be added to an eligible Monthly or Monthly Data plan. A Weekly data package, available for 7 days, may be added to a Weekly Data plan. When you add a data package to a voice rate plan that includes a data allotment, or a Data plan, then the use of data will be counted against your data package instead of being counted against the data allotment of your rate plan. The unused portion of your data allotment will remain available for use until the last day of your rate plan term, provided you deplete your data package. Thus, you should not add a data package to a rate plan that includes a data allotment until your data allotment is about to be depleted. Balance expiration is determined by date associated with your refill denomination. If your account balance expires before the last day of the package term, the package cannot be used (and the remaining time on the package will continue to run) unless you add money to your account during the remaining days of the package period. The day you add the package is counted as a full day and counts towards the 7 days or the 30 days, as applicable. Package expires at 12 am Central Time on day 7 or day 30, as applicable. After a data package expires or is depleted, usage will be charged according to your underlying rate plan. Data packages may only be added to eligible rate plans.

International Long Distance Package: International Long Distance Packages include an allotment of minutes, detailed in the package grid, of international long distance service to landline or/and mobile numbers in specific countries for 30 days. Countries and/or call destinations not included in the package will be charged at standard pay per use rates for international long distance. For details on pay per use charges go to att.com/gointl. Standard International Long Distance Package: For a list of countries and details on calls to international landline and wireless numbers included in this package, see att.com/gophoneintLD. Mexico Plus Long Distance Package: For a list of countries and details on calls included in this package, see att.com/gomexicoplus. This package can only be attached to the $60 and $45 Monthly plans and may not be purchased more than twice within 30 days on an individual account. If this package is purchased more than twice within 30 days, AT&T reserves the right to block international calling and/or terminate your service.

Text, Picture/Video Messaging and Instant Messaging: If you don’t purchase a Messaging package, pay-per-use Text /Picture/Video Messaging service is automatically available, just pay for usage. You may remove any pay-per-use service by contacting customer service. There is a charge per message sent or received, whether read or unread, solicited or unsolicited. AT&T does not guarantee delivery of messages. Text, Picture, and Video messages, including downloaded content, not delivered within 3 days will be deleted. AT&T reserves the right to change this delivery period as needed without notification. If you cancel the Text /Picture/Video Messaging service, you will not be able to send and receive messages, but due to technical issues, messages could be received; therefore, AT&T cannot guarantee all incoming messages will be blocked.

Messages are limited to 160 characters per message. You agree you will not use our messaging services to send messages that contain advertising or a commercial solicitation to any person or entity without their consent. You will have the burden of proving consent with clear and convincing evidence if a person or entity complains you did not obtain their consent. Consent cannot be evidenced by third party lists you purchased or obtained. You further agree you will not use our messaging service to send messages that: (a) are bulk messages (b) are automatically generated; (c) can disrupt AT&T's network; (d) harass or threaten another person (e) interfere with another customer’s use or enjoyment of AT&T's services; (f) generate significant or serious customer complaints, (g) that falsify or mask the sender/originator of the message; or (h) violate any law or regulation. AT&T reserves the right, but is not obligated, to deny, disconnect, suspend, modify and/or terminate your messaging service or messaging services with any associated account(s), or to deny, disconnect, suspend, modify and/or terminate the account(s), without notice, for anyone using messaging services in any manner that is prohibited. Our failure to take any action in the event of a violation shall not be construed as a waiver of the right to enforce such terms, conditions, or policies. Advertising and commercial solicitations do not include messaging that: (a) facilitates, completes, or confirms a commercial transaction where the recipient of such message has previously agreed to enter into with the sender of such message; or (b) provides account information, service or product information, warranty information, product recall information, or safety or security information with respect to a commercial product or service used or purchased by the recipient of such message.

Data: The absolute capacity of AT&T's wireless data network is limited; consequently, data services may only be used for permitted activities. Pricing and data allowances for data services are device dependent and based on the capabilities and capacity of each device. Data services are designed for use with one of the following device types: (1) Smartphones, (2) basic and quick messaging phones, (3) tablets and (4) stand-alone mobile hotspot devices. Data plans are available for use on tablets and stand-alone mobile hotspot devices only. A data service designed for one type of device may not be used with another type of device. For example, a rate plan with data service designated for use with a basic phone may not be used with a Smartphone, and a Data plan designated for a tablet may not be used with a mobile hotspot device and vice-versa by tethering devices together, by SIM card transfer, or any other means. Data services and data plans do not allow access to corporate email, company intranet sites, and other business applications. Data speeds are not guaranteed and subject to your device limitations.  AT&T may reduce your data access speed on a Monthly plan with unlimited data after your data use reaches certain threshold specified in the GoPhone brochure with respect to such plan.  When your data use exceeds the specified threshold, your maximum data speeds will be reduced to at most 128 Kbps for the remainder of your 30-day Monthly plan period.  Pay-per-use data service is automatically available on quick messaging and basic phones only. Pay-per-use data service is not available on Smartphones. Data usage is charged in five-kilobyte increments, and actual transport usage is rounded up to the next five kilobytes. Data charges are based on the location of the site receiving and transmitting service and not your location. Mobile Broadband and 4G access requires a compatible device. If you are using data service on a pay per use basis, your account balance must be at least $5. Data usage applies when using Instant Messaging, and downloading ringtones, games and graphics. In some cases our network will resend data packets to ensure complete delivery. You will be charged for these re-sent packets. Certain advanced features are not available. All screen images are simulated. See GoPhone Terms of Service in the User Guide for more details on permitted and prohibited uses of data services.

Data with Wi-Fi Hotspot/Tethering:  Tethering is a wireless or wired method in which your GoPhone mobile device is used as a modem or router to provide an internet access connection to other devices, such as laptops, network, tablets, smartphones, other phones, USB modems, network routers, mobile hotspots and other data-capable devices.  If a Monthly plan enables data wi-fi hotspot/tethering, as expressly specified in the GoPhone brochure, you may use such rate plan for tethering your device to other devices, subject to limitations specified in the GoPhone brochure. 

Mobile Email: Requires e-mail account with compatible internet service provider and a downloaded or preloaded e-mail application for the wireless device. Access and use of Mobile Email is billed by total volume of data sent and received (in kilobytes) in accordance with your data plan. E-mail attachments cannot be sent, downloaded, read, or forwarded on the mobile device. Only a paper clip icon appears indicating an attachment. You must view attachments from your PC. Upgrades to the application may be required in order to continue to use the service. Wireless data usage charges will apply for downloading the application and any upgrades.

Mobile Video: Compatible phone and eligible data plan required. Service not available outside AT&T's Mobile Broadband and 4G coverage areas. Premium content is charged at stated monthly subscription rates or at stated pay per view rates. Content rotates and is subject to withdrawal. Mobile Video is for individual use, not for resale, commercial purposes or public broadcast. Content can only be displayed on the device screen. No content may be captured, downloaded, forwarded, duplicated, stored, or transmitted. The content owner reserves and owns all content rights. All trademarks, service marks, logos, and copyrights not owned by AT&T are the property of their owners. Some Mobile Video content is intended for mature audiences and may be inappropriate for younger viewers. Parental guidance suggested. Content may be provided by independent providers, and we are not responsible for their content. Providers may collect certain information from your use for tracking and managing content usage.

International Calling: Per-minute international long distance charges apply in addition to regular airtime charges based on your rate plan. On the Monthly plans, the regular airtime rate is 10 cents per minute will be added to any international long distance charges. Higher charges may apply to mobile terminated calls in certain countries. See att.com/gointl for a list of available countries, rates and other details.

Unlimited Voice & Data Services: UNLIMITED DOES NOT MEAN UNREASONABLE USE. Unlimited voice services are provided for live dialogue between two individuals. Unreasonable use includes, but is not limited to, multi-party calling (separate calls initiated by you but not bridged together), reselling of service through the use of external equipment (i.e., Simbox or any other type of equipment that allows reselling of service) or by tethering GoPhone service except as expressly provided with respect to a specific rate plan in the GoPhone brochure, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialogue between two individuals. Unlimited data service is available with qualified plans and only on eligible basic phones. Unreasonable use includes, but is not limited to tethering the phone to another phone, computer, modem or other equipment for the purpose of using data services except as expressly provided with respect to a specific rate plan in the GoPhone brochure. If you are on a rate plan that includes unlimited voice or data, we have the right, at our discretion, to terminate your account for any excessive or abusive use.

Caller Number ID: Your wireless number may be displayed on outbound calls to other wireless and landline phones with Caller ID capability. Contact customer service for information on blocking the display of your wireless number.

Conference Calling and Call Forwarding: If your use of conference calling, or any variation thereof, or call forwarding exceeds 750 minutes per month, AT&T may, at its option, impose a 25¢ per minute usage charge for all calling over 750 minutes using one or more of these features, terminate your service or change your rate plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of the above actions, and you may terminate the GoPhone service.

Off-net Usage: For a listing of available off-net and international roaming locations, where per-minute usage or roaming rates apply, go to att.com/gophone. For any other off-net usage, AT&T may at its option, impose a per minute usage charge or terminate your service. AT&T will provide notice that it intends to take either of the above actions, and you may terminate your service.

Intellectual Property: © 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Service provided by AT&T Mobility. AT&T recycles used phones. Visit us at: att.com/recycle.

 

 

 


Plan Terms Applicable to GoPhone® Pick Your Plan

Pick Your Plan Coverage Map: Please review the coverage map, which shows the scope of your coverage area. Map depicts an approximation of outdoor coverage. Map may include areas served by unaffiliated carriers and may depict their licensed area rather than an approximation of their coverage. For information on coverage when roaming in Mexico, go to att.com/gophone and select "Learn about Pick Your Plan." Actual coverage area may differ substantially from area shown on map, as coverage may be affected by terrain, weather, foliage, buildings and other construction, signal strength, customer equipment and other factors. AT&T does not guarantee coverage or network availability. Charges will be based on the location of the site receiving and transmitting the call, not your location. Rates apply to calls to and from the GoPhone Coverage Area. Future coverage, if depicted above, is based on current planning assumptions but is subject to change and may not be relied upon. Your phone's display does not indicate the rate you will be charged.

GoPhone Pick Your Plan: GoPhone Pick Your Plan service requires: (1) a compatible phone (not a data-only device); (2) credit card, debit card, or checking account; and (3) a mailing address and residence within the Coverage Area. Not all features work on all phones and in all areas. Service is subject to the GoPhone Terms of Service found in the User Guide. Service is available as long as you have a positive account balance.

Automatic and Other Payments: Only select credit cards and debit cards are accepted. Cash is not accepted. Monthly payments to your Pick Your Plan account ("Account") will automatically be made from your designated credit card, debit card or checking account. Additional funds may be added to your Account at any time. A fee may be charged for calls to add funds using a live representative. Account balance limit is $250; any amount over that limit will be deducted from your balance. Call 866-499-7888 to activate your Account. When you call, you will be required to electronically sign: 1) an agreement to set up automatic payments on your Account using your designated credit card, debit card or checking account; and 2) your Terms of Service/ service agreement. Payments in the amount of the plan and features selected, plus applicable taxes, fees and surcharges, will automatically be made each month based on the day you call to activate. However, if your activation date was the 29th of the month, your automatic payments will be made on the 28th of each month, and if you activate on the 30th or 31st of the month, your automatic payments will be made on the 1st of the month. The amount of your monthly payment may be increased up to 10% due to possible changes in taxes, surcharges and fees without need for any further notice from AT&T. Funds deposited into your Account expire and your Account will be suspended on the 34th day after your last automatic payment. Your Account may be reinstated within 90 days from the date of suspension by re-establishing automatic payments. If a payment is made to your Account before the current balance expires, the existing balance will be carried over to the new expiration date and these funds can be used for a rolling twelve-month period. Funds remaining in your Account 12 months from the date you activated your Account will be deducted from your Account. Payments to your Account are not redeemable for cash or credit and are not transferable. Age or other requirements may be required by your financial institution for certain types of payments.

Charges: Voice usage is deducted in full-minute increments with partial minutes rounded up to the next full minute at the end of each call. Minutes will be depleted according to usage in the following order: Night and Weekend Minutes, Mobile to Mobile Minutes and Anytime Minutes except that minutes that are part of both a limited and an unlimited package will not be depleted from the limited package. Calls placed on networks served by other carriers may take longer to be processed. Rates are subject to change. 900 numbers are not available. Directory assistance (411) is $1.99 plus airtime. Per-minute charges apply to feature usage, including Call Waiting, Call Forwarding, Three-Way Calling and voicemail retrievals. Night and Weekends minutes do not apply to voicemail retrievals. There is no charge for voicemail deposits. A fee may apply to all rate plan changes. Long distance included within the 50 United States, Puerto Rico, the Virgin Islands, Guam and the Mariana Islands. Standard airtime chars pply to 800, 866, 877 and other toll-free calls.

Taxes and Other Fees: In many jurisdictions, certain fees or taxes will be debited monthly from your Account balance as allowed by law. State and Federal Universal Service Charges, taxes, fees and other surcharges will be imposed on top of your monthly payment.

Free Calls: 6611 customer service & 911 emergencies. However, calls to 611 for the purpose of purchasing digital content will incur standard airtime charges after a period of time. 611 may not work in all areas. You can also use 866-499-7888 to reach customer service.

Caller ID: Your billing name may be displayed along with your wireless number on outbound calls to other wireless and landline phones with Caller ID capability. Contact customer service for information on blocking the display of your name and number.

Night & Weekend and Mobile to Mobile Minutes: Nights are 9 pm - 6 am. Weekends are 9 pm Friday - 6 am Monday (based on time of day at the switch providing your service). Only applies to domestic calls. Mobile to Mobile Minutes may be used for calls to or from any of AT&T's wireless subscribers when within AT&T's wireless network. Mobile to Mobile Minutes may not be used for interconnection to other networks. Mobile to Mobile Minutes are available only if your Account balance is sufficient to make a call and do not carry over. Calls to Voicemail and return calls from Voicemail not included.

Data, Messaging & Downloads: Pay per use Text/Instant/Picture/Video Messaging and data service is automatically included at no monthly charge;you just pay for usage. There is a charge per Text/Instant/Picture/Video Message sent or received, whether read or unread, solicited or unsolicited. If you cancel the Text/Instant/Picture/Video Messaging service, you will not be able to send and receive messages, but AT&T does not guarantee all incoming messages will be blocked. Data usage is charged in full-kilobyte increments, and actual transport usage is rounded up to the next full kilobyte at the end of each session. Your account balance must be at least $5 to use Instant Messaging or pay per use wireless data service including usage to browse (or shop) and purchase ringtones, Ringback Tones, games and graphics. Data usage applies when downloading ringtones, games and graphics. In some cases our network will resend data packets to ensure complete delivery. You will be charged for these re-sent packets. Certain advanced features are not available. All screen images are simulated. See the data service brochure or att.com/dataterms for full terms and conditions relating to the use of data and messaging services including prohibited uses of the services. Your use of data service or Text/Instant/Picture/Video Messaging acknowledges your agreement to those terms.

Value Packages: Data Package provides a bucket of data that can be used during the month. Messaging package provides a bucket of Text/Instant/Picture/Video messages that can be used in the month. Monthly charges for the feature packages are not added to your Account balance. Unused data or messages from these buckets do not rollover to the subsequent month. The standard pay-as-you-use rate will be charged once the bucket of data or messages is finished. You may remove these services at any time by contacting customer service, but the change may not be effective until the end of the monthly cycle.

International Calling: Rates subject to change. Regular airtime charges apply in addition to international long distance rates. Monthly payment for AT&T World Connect service provides access to discounted long distance rates and will not be added to your Account balance. Higher charges may apply to mobile terminated calls in certain countries. See att.com/gointl for a list of available countries, rates and other details.

Unlimited Voice Services: Unlimited voice services are provided solely for live dialog between two individuals. Unlimited voice services may not be used for conference calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialog between two individuals. If AT&T finds that you are using an unlimited voice service offering for anything other than live dialog between two individuals, AT&T may at its option terminate your service or change your plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of the above actions, and you may terminate the Agreement.

Off-net Usage: If your voice or data usage on other carrier networks ("off-net usage") during any two consecutive months exceeds your off-net usage allowance, AT&T may at its option terminate your service, deny your continued use of other carriers' coverage, or change your rate plan to one imposing usage charges for off-net usage. AT&T will provide notice that it intends to take any of the above actions, and you may terminate your service. See data service terms and conditions for off-net data usage allowance. (v112009)

Intellectual Property: ©2014 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Service provided by AT&T Mobility. AT&T recycles used phones. Visit us at: att.com/recycle.