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Flexibility to choose

Now there’s a more convenient and easy way to protect your smartphone, tablet, or laptop devices against loss, theft, damage, and out-of-warranty malfunction. For $29.99 a month you get:

  • Coverage for your AT&T mobile device, plus your choice of two additional, eligible smartphone, tablet, or laptop devices, whether or not they’re part of your AT&T account.
  • Declining deductibles, no-hassle claims, prompt replacement, and easy access to unlimited advanced technical support.

AT&T Multi-Device Protection Pack

Learn more about comprehensive protection and live support for your devices.

   Comprehensive protection for three devices

Replace it

Replace it

  • Protection for loss, theft, damage, and out-of-warranty malfunction.1
  • As soon as next-business-day replacement.2
Support it

Support it

  • Toll-free personalized, expert support for initial setup, help managing storage, battery maximization, and much more.
Locate it

Locate it

  • Find your devices with convenient GPS locate and alarm functions.
  • Lock and erase a lost or stolen device to secure your data.
  • Download Mobile Locate app for your device.3

Declining deductible

AT&T is the first to launch declining deductibles. If you enroll in AT&T Multi-Device Protection Pack, AT&T now offers you savings on the standard deductible you would normally pay.

If you don’t file a claim for an extended period, we think you should be rewarded, much like a good driver discount. Customers that go claim-free for six months or longer can receive discounts from 25-50% off the standard deductible.

Declining deductibles are also available for customers enrolled in AT&T Mobile Protection Pack or AT&T Mobile Insurance.

Let Multi-Device Enhanced Support assist you

Contact Multi-Device Enhanced Support for expert help on initial setup, maximizing battery performance, setting up security features, and personalizing your smartphone, tablet, laptop, or other covered device.  

Call 888.562.8662 to speak with representatives who are available to help you.

  • Monday through Friday from 7 a.m. to 11 p.m. CST
  • Saturday and Sunday from 9 a.m. to 9 p.m. CST

 

See a complete list of issues and topics you can get Enhanced Support for.

Claims are quick and easy

To file a claim, call an Asurion representative for assistance.

  • Toll-free at 888.562.8662.
  • Hours of operation are Monday through Friday 7 a.m. to 11 p.m. CST; Saturday and Sunday from 9 a.m. to 9 p.m. CST.
  • Have the make and model of your device available.

For lost and stolen mobile devices, please contact AT&T Customer Care at 866.MOBILITY to temporarily suspend service and prevent unauthorized use.

30-day new device enrollment period

You must enroll your mobile device within 30 days of a new activation or device upgrade.

Frequently Asked Questions

What devices are covered by AT&T Multi-Device Protection Pack?

AT&T Multi-Device Protection Pack covers mobile devices that are connected to the AT&T wireless network and non-connected devices such as Wi-Fi tablets or laptops. Once you select a primary device (a device connected to the AT&T wireless network with a post-paid monthly voice or data plan), you will be able to add two additional devices which may be either connected or non-connected. These additional two devices can be added at any time after your AT&T Multi-Device Protection Pack purchase (claims for non-connected devices cannot be made until 30 days after MDPP enrollment. You can add these additional devices by filing a claim, calling Multi-Device Enhanced Support, or downloading the Mobile Locate app. For a list of eligible devices, visit www.att.com/mdpp.

What types of things are covered by Multi-Device Insurance?

Lost, stolen, accidental or water damaged, and out-of-warranty malfunctions, which could require repair or replacement on any of your eligible 3 devices.

What is Multi-Device Enhanced Support?

While you’re enrolled in AT&T Multi-Device Protection Pack, Multi-Device Enhanced Support provides unlimited expert support for devices covered under Multi-Device Protection Pack, such as smartphones, tablets and laptops.

They can help you with initial set-up and customization, maximizing battery performance, managing storage, connecting to other devices and more.

What is Mobile Locate and does it work on non-connected devices?

Mobile locate must be loaded on your primary device to give you the ability to locate, lock and wipe your device remotely. Mobile Locate for non-connected devices is not available at launch, but will be coming soon. 

Are there deductibles?

Yes, there are deductibles. For connected devices, deductibles are: $50/125/199 per approved claim depending on device model. For non-connected devices, deductibles are: $89 per approved repair of a tablet or laptop; $199 per approved claim for lost/stolen replacement of tablets or laptops.

Can I get deductible discounts if I have no claims?

Declining Deductibles are available if you haven’t filed a claim for at least 6 months. Details are in the table below:

declining_deductibles
How do I file a Multi-Device Insurance claim?

To file a claim, call Asurion Customer Care at 1-888-562-8662. Our hours of operation are: Mon – Fri 7am – 9pm CST; Sat – Sun 8am – 8pm CST. If your connected device is lost or stolen, you can contact AT&T Customer Care at 1‐800‐331‐0500 to temporarily suspend your service and prevent unauthorized use.

You are required to return your damaged or defective connected device using the prepaid shipping label provided with the replacement device. You must return the damaged or defective device within 10 days to avoid non‐return charges of up to $850.

If your device is lost or stolen, the requirement to return the device does not apply. However, if the lost device is found, you are required to return it by using the pre‐paid return label included with the replacement device.

How do I pay my deductible when I file a claim?

The deductible is automatically billed to your AT&T monthly billing statement when your replacement device ships.

How many claims am I allowed?

Six (6) shared claims between all three devices within any consecutive 12-month period with a maximum replacement value of $1,500 per claim.

Can I use all six claims against one device?

Yes, claims are shared across all registered devices so you can use all six claims for one device.

Is there a waiting period before I can file a claim?

There is no waiting period for connected devices. There is, however, a 30-day waiting period for non-connected devices. If a claim is made on a non-connected device within 30 days of enrollment, it will be denied. If a claim is made on a non-connected device more than 30 days after enrollment, it is considered an eligible claim.

How many days do I have to file a claim?

Claims must be reported within 60 days of the date of loss.

Can a single claim involve more than one device? For instance, if I have a workbag stolen with my tablet, computer and phone inside, does that count as one claim or three?

A situation like this counts as three claims. Each lost or stolen device requires a separate claim. Only three devices can be registered at one time.

Can I use one of the claims for a friend’s device?

No. The devices must be owned or leased in your name.

How fast can I get my device once I submit a claim*?

As soon as next-day device replacement for connected devices. Claims may be fulfilled with new, AT&T Certified Like-New or other models of like kind and quality. To learn more about the AT&T equipment certification process, visit att.com/mobileinsurance. Colors, features and accessory compatibility are not guaranteed.

Devices which are not connected to the AT&T network (Wi-Fi laptops and tablets) are provided a repair or replacement (at the option of the Program Administrator). Devices will most often be repaired within 3 to 5 business days from the date Asurion receives the equipment.

What type of replacement device will I receive?

Our goal is to fulfill claims with the same make and model. However, some models may no longer be available. When this happens, we attempt to match feature functionality and other device qualities when choosing a replacement.

Replacement equipment is provided for loss, theft, damaged and out-of-warranty malfunctions of connected devices. Claims for connected devices may be fulfilled with AT&T Certified Like-New equipment or other models of similar type and quality. Colors, features and accessory compatibility are not guaranteed. For non-connected devices, repair service and/or replacement equipment is provided (at the option of the Program Administrator). Six (6) claims within any consecutive 12 months with a maximum replacement value of $1,500 per claim.

Can I upgrade my device during the claims process?

No. The Coverage Certificate states that the replacement device will be of similar type and quality. The insurance program is independent of the AT&T upgrade program. You should contact AT&T directly to determine upgrade eligibility.