Frequently Asked Questions
AT&T MOBILE SHARE® VALUE PLANS
And now there’s even more value with Mobile Share… on February 28, 2014 unlimited international messaging from the U.S. to the world is now included on all Mobile Share plans.2
All existing Mobile Share Value and original Mobile Share customers will automatically have the new international unlimited messaging service added to their plans beginning on 2/28. Customers can send as many text, picture and video messages as they want, to their global network of family and friends. To learn more visit att.com/text2world.
And it gets better with the World Connect ValueSM package. This package offers direct dial calling for as low as 1¢ per minute from the US to over 225 countries.5
- Calls from the U.S. to Canada, Mexico and the majority of Latin American and Caribbean countries are 1¢ per minute. The same low calling rate applies to wireless and wireline numbers for these countries.
- AT&T World Connect Value can be added to any rate plan for $5 a month.
To learn more go to att.com/worldconnect
What are the benefits of the Mobile Share Value plans?
No Annual Service Contract Options – now make it more affordable than ever for customers to sign up for a shared data plan.
No Annual Service Contract available on the following:
- AT&T NextSM
- Full retail price
- Out-of-annual-contract customers
- Customers who bring their own device (BYOD)
- Unlimited talk and text, and unlimited messaging to the world for phones
- Ability to share data with up to 10 devices.
- Mobile hotspot is included for capable devices.
- Customers on plans with 8GB or less can save $15/month on the smartphone line when compared to the pricing for 2 year agreements if they choose a No Annual Service Contract Option.
- Customers on plans with 10GB or higher can save $25/month on a smartphone line when compared to the pricing for 2 year agreements if they choose a No Annual Service Contract Option.
How do I know which Mobile Share Value plan is right for me?
It’s simple; With AT&T Mobile Share Value you pay a monthly plan charge for data that can be shared across devices plus a monthly charge per device. AT&T plans include unlimited talk, text, and unlimited messaging to the world. To help you determine the amount of data you need, we have developed a Mobile Share planner tool to make it easy to choose the data plan that best fits your needs. Please visit att.com/att/planner.
What are the benefits for existing AT&T Mobile Share Value customers on 10GB or higher rate plans?
Existing customers are not required to do a thing. All existing customers prior to 2/2/14 and on a Mobile Share Value plan 10GB or higher will automatically get the new rates and their bills reduced without them having to do a thing.
What are the benefits for existing customers under a two year service agreement prior to February 2, 2014?
All existing 2 year agreement customers (i.e. FamilyTalk, Nation, original Mobile Share or Mobile Share Value) prior to February 2, 2014, who are on or migrate to a Mobile Share Value 10GB or higher rate plan are also eligible for the $15 per month rate. Customers who choose to upgrade at the end of their current agreement are required to sign-up for AT&T NEXTSM, bring their own device or purchase a phone at full retail price in order to keep this discounted pricing.
Unlimited International Messaging to the World
What countries are included in AT&T’s unlimited messaging to the world?
The unlimited messaging offer includes text, picture or video messages sent from the U.S., Puerto Rico and US Virgin Islands to all countries AT&T supports today. This includes over 190 countries for text messages (SMS) and over 120 countries for picture or video messages (MMS). For a complete list of countries available, please visit att.com/text2world.
What is included in the unlimited messaging offer?
Unlimited messaging applies only to AT&T's Short Messaging Service (SMS) and Multimedia Messaging Service (MMS) and not to any other messaging services or applications. Using iMessage, Android "Messages", or other similar messaging apps or services will incur cellular data charges, unless used over Wi-Fi.
Are messages received from an international number included? (i.e. a text message received from a U.K. number to the U.S.)
Received messages from an international number to the U.S. are considered domestic usage and would be included as part of the unlimited domestic messaging on an original Mobile Share or Mobile Share Value plan.