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AT&T Wireless Home Services Options

 

Wireless Home Phone

Home phone service for $20/mo.

 

 

  • Crystal clear, unlimited nationwide calling
  • Keep your home phone number and handsets
  • Great calling features at no extra cost

Wireless Home Phone & Internet

Home phone and Internet access starting at $80/mo.

 

 


  • Crystal clear, unlimited nationwide calling
  • Keep your home phone number and handsets
  • Great calling features at no extra cost
  • Ultra-fast Internet access on AT&T's 4G LTE wireless network*
  • Up to 10 Wi-Fi enabled devices can connect to the Internet

 

 

 

Wireless Home Phone (“WHP”) is a Commercial Mobile Radio Service. WHP device required, actual model may vary. Some models require battery at all times to operate. Provides voice service only. Qualified voice plan required. Wireless Home Phone and Internet (“WHPI”) is a Commercial Mobile Radio Service and a mobile broadband Internet access service WHPI device (“Home Base™”) required. May be used with home phone equipment, computers and other Wi-Fi compatible devices. Provides voice & data service. Qualified voice and data plan required. General: WHP and WHPI are wireless services and are mobile within U.S. For emergency calls, provide address to 911 operator. WHP device and Home Base have backup batteries to operate during power outage. However, a landline phone requiring separate power (e.g., cordless phone) connected to a WHP device or a Home Base will not place or receive calls (incl. 911) during a power outage. Landline home phone equipment not included. Not compatible with wireless messaging services, security systems, fax machines, credit card machines or medical alert and monitoring services. Prices subject to change. Subject to Wireless Customer Agreement. Credit approval required. Activation fee applies. Coverage and services not available everywhere. Geographic, usage, taxes and other charges, and restrictions apply and may result in service termination. Early Termination Fee: After 14 days, up to $150. Restocking fee: up to $35. Other Monthly Charges/Line: May include taxes and federal and state universal service charges, Regulatory Cost Recovery Charge (up to $1.25), gross receipts surcharge, Administrative Fee and other government assessments which are not government required charges. ©2014 AT&T Intellectual Property. All rights reserved.  All marks shown herein are the property of their respective owners.

 

 
Some of the most commonly asked questions about Wireless Home Services.
 

Wireless Home Phone

What is AT&T Wireless Home Phone?

AT&T Wireless Home Phone is a commercial mobile radio service that can be used with home phone equipment in a residence or office, taken on vacation and used in a hotel, or even operated while in motion like in an RV.

How does AT&T Wireless Home Phone work?

Plug your existing corded or cordless telephone into the AT&T Wireless Home Phone base unit, plug the base unit into a power outlet, turn on the base unit, and you’re ready to make or receive calls. Your voice calls connect to the AT&T wireless network.

Will AT&T Wireless Home Phone work with a fax machine or home alarm system?

AT&T Wireless Home Phone is a voice-only service and isn’t compatible with services requiring data including fax machines, alarm systems, credit card machines, medical alert systems, or dial-up Internet service.

Can I transfer my existing home phone number?

You can transfer your home number and even use your existing telephone. If you have DSL Internet and a home phone, please check with your Internet provider first before transferring your phone number to avoid any disruption in service. AT&T Wireless Home Phone may not be compatible with your DVR or satellite TV system. Please check with your provider.

Does AT&T Wireless Home Phone require a broadband Internet connection?

AT&T Wireless Home Phone doesn’t require an Internet connection to make or receive calls.

Can I make or receive calls during power outages?

Yes, AT&T Wireless Home Phone lets you stay in touch, even if you lose power. The AT&T Wireless Home Phone base unit is equipped with a backup battery allowing for up to 3.5 hours of talk time and 36 hours of standby time. As long as your home telephone doesn’t require an electrical outlet, you’ll be able to make or receive calls.

Does AT&T Wireless Home Phone work with 911service?

911 calls are routed based on the wireless network’s automatic location technology, but you may have to provide your location address to emergency responders.

Wireless Home Phone and Internet

What is AT&T Wireless Home Phone and Internet?

The AT&T Wireless Home Phone and Internet service uses a device called the AT&T Home Base, which is connected to the AT&T mobility network to provide both phone and Internet service for your home. You can use your existing home phone as well as wirelessly connect to the Internet up to 10 devices, like laptops, tablets, and smartphones. Plus, you can take it with you on vacation, or use it at a second home or remote work location within the US.

How does AT&T Wireless Home Base™ work?

Simply set up the AT&T Home Base where you have an available wireless signal and electrical wall outlet. Then, connect your existing home phone and Wi-Fi enabled devices. Setup takes just minutes. Once you're done, you're ready to make or receive calls and use the Internet.

Can I keep my existing phone number?

Yes, you can transfer your home phone number from your prior provider. You can even use your existing touchtone phone. Transferring a landline phone number to the AT&T Home Base may take up to five days. A new wireless number will be provided if you are not transferring an existing number.

Will AT&T Home Base work with a fax machine or home alarm system?

AT&T Home Base is not compatible with fax machines and home alarm systems. It is also not compatible with wireless messaging, credit card machines, medical alert monitoring systems, IP / PBX Phone systems, or dial-up Internet service.

How many devices can I connect to the AT&T Home Base?

The AT&T Home Base has two phone ports to connect your phone or answering machine. To place phones throughout your home, a cordless phone system with multiple handsets is recommended. The AT&T Home Base does not use your home inside wiring. You should not plug the AT&T Home Base or your phone into your home phone wall jacks.

For Internet access, you can connect up to 10 devices via Wi-Fi and one device via Ethernet simultaneously.

Is the AT&T Home Base portable?

Yes, you can use your AT&T Home Base anywhere you have a strong cellular signal and available power outlet. It must be in an area where AT&T is authorized to provide wireless services. Go to att.com/coverageviewer to check for wireless coverage. International roaming is not available.

Is Wi-Fi included on the AT&T Home Base?

You can connect up to 10 Wi-Fi enabled devices like laptops, smartphones and tablets to the AT&T Home Base. Keep in mind the device you connect to the AT&T Home Base, such as a smartphone, will not use its own data plan. Instead, it will use the data you purchased as part of your Wireless Home Internet plan. All devices that are connected to the AT&T Home Base (via Wi-Fi or Ethernet) will use the data included in your Wireless Home Internet plan.

The AT&T Home Base has a web user interface (see the User Guide for details) to check your data usage each month, or you can go to att.com/myatt.

What data speeds should I expect on the AT&T Home Base?

AT&T Home Base can provide download speeds of approximately 5-12Mbps in most LTE-covered areas. However, data speeds can vary depending upon various factors. This can include: the number of devices accessing both the wireless network and your AT&T Home Base; if you are using the Internet while on an active voice call; and the network technology type (3G, 4G, 4G LTE) available.

Can I make or receive calls during a power outage?

The AT&T Home Base is equipped with a backup battery allowing up to 1.5 hours of talk time and 18 hours of standby time. However, a landline phone that does not require separate electric power to operate is required to place or receive calls (including 911) during a power outage.

Does AT&T Home Base work with 911 services?

AT&T Wireless Home Phone & Internet is a wireless service. When making emergency calls, you may have to provide your location address to the 911 operator.

Do I have to be a current AT&T customer to purchase Wireless Home Phone and Internet?

No. Wireless Home Phone and Internet service can be purchased as a standalone option.

Do I have to purchase both a voice and data plan?

Both a voice plan and data plan are required. This applies when you are adding AT&T Home Base to a Mobile Share plan, as well as when purchasing as a standalone plan.

Can I add AT&T Home Base to my Mobile Share® Plan for data-only devices?

No. Voice and data are both required when AT&T Home Base is added to Mobile Share. A Mobile Share Unlimited Talk and Text plan with 10GB or higher of shared data is required for the AT&T Home Base.

Can my existing Wireless Home Phone device be used for Wireless Home Phone and Internet service?

Wireless Home Phone and Internet service requires purchasing a device called the “AT&T Home Base™”, which provides voice service as well as data capability using 4G LTE / HSPA+ technologies.