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AT&T Wireless Home Phone Prepaid

Affordable and convenient

With AT&T Wireless Home Phone Prepaid, you can enjoy the best of both worlds – keep your existing home phone number and handsets while adding the features and portability of wireless service.

AT&T Wireless Home Phone Prepaid includes unlimited nationwide calling from anywhere within our national coverage area (see coverage map). Calls to Puerto Rico, the U.S. Virgin Islands, Guam, and the Mariana Islands are included with your Wireless Home Phone Prepaid service.

If you go on vacation or move, you can take your home phone and number to another house, condo, dorm room, or apartment in the U.S. – no landline or Internet connection needed.

You also get these features at no extra charge:

  • Voicemail
  • Caller number ID
  • Call Waiting
  • 3-Way Calling
  • Call Forwarding

Easy to install

AT&T Wireless Home Phone Prepaid works with the AT&T wireless network – you don’t need to use your home phone jack.

1.Choose a location for your Wireless Home Phone Prepaid device where you have a strong wireless signal, usually near a window or outside wall. The location you choose should also be near a power outlet.

2. Install the backup battery in your device.

3. Connect your device to a power outlet with the power cord.

4. Check the wireless signal by raising the antenna to an upright position. For best results, the signal strength indicator should appear green.

5. Unplug your home phone from its wall jack.

6. Plug your phone into the Phone 1 port on the Wireless Home Phone Prepaid device, using your own phone cable or the one included with your device.

7. If you activated your AT&T Wireless Home Phone Prepaid service at a retail store and added money to your account, you’re ready to call.

Otherwise, just call 866-975-0050 from another phone to activate your service and add money to your account.

Great deals on international calling

Get a package for mobile and
landline calls

For $15/month, you can get our international long distance calling package including 1,000 minutes of calling to both mobile and landline numbers in the following areas:

  • Mexico
  • Canada
  • China
  • India

You also get calls to landline numbers in 50 countries. See details.

Visit an AT&T store or Authorized Agent, or call 611 from your Wireless Home Phone or 866-975-0050 to add this option to your existing monthly plan.

Rates and coverage

Standard pay-per-use rates apply for calls to over 220 countries worldwide with your AT&T Wireless Home Phone Prepaid service. For more information, see our international long distance rates.

How to dial international calls

To call from the U.S. to Canada and most Caribbean countries, just dial “1” plus the area code, followed by the phone number.

For calls to all other countries from the U.S., dial “011,” then the country code followed by the 12- or 13-digit local number.

 

     Convenient ways to refill your account

Auto Refill

Auto Refill is an easy option that keeps your account active while keeping you in charge. You can use either a credit or debit card and even choose the day of the month for your refill.

Just call 611 from your home phone or 866-975-0050 to enroll. Once enrolled in Auto Refill, please review the Auto Refill terms and conditions.

Refill by phone

At any time, you can call 611 from your home phone or 866-975-0050 for a one-time refill with a credit or debit card.

Refill cards

Another convenient option is to purchase an AT&T Wireless Home Phone Prepaid refill card or PIN at any AT&T Store or Authorized Dealer location. Use our store locator to find the store or dealer nearest to you.

 

     FAQs

How do I keep my current phone number with AT&T Wireless Home Phone Prepaid service?

If you haven’t previously requested to port your current phone number when you activated your service, just call 1-866-975-0050 from an active phone or cell phone and follow the prompts. You’ll be connected to a Customer Service representative to complete the transfer of your existing phone number.

 

Transferring your current landline phone number can take up to five days or more. Outgoing calls can be made immediately, while incoming calls will continue through your old service until the transfer is complete.



How do I keep my AT&T Wireless Home Phone Prepaid service active?

To keep your service active, you must have enough money in your Wireless Home Phone Prepaid account to renew your rate plan every 30 days. If your account balance isn’t enough to renew your rate plan, you won’t be able to use your rate plan services. Call 611 or 1-866-975-0050 to hear your balance and get information on how to set up Auto Refill or add money to your account.



What about credit on AT&T Wireless Home Phone Prepaid device?

The Wireless Home Phone Prepaid device is returnable for credit within 14 days of purchase. Funds deposited into a Wireless Home Phone Prepaid account are not refundable or redeemable for cash or credit during or after the 14-day return period. Refill cards, PINs, or other funds are not refundable or redeemable for cash or credit.

What if I need to call 911?

E911 services are supported just as they are on any wireless device. There are differences between E911 supported by AT&T Wireless Home Phone Prepaid and landline phone services. You should expect to provide your home address to the emergency response center responsible for sending first responders (e.g., police, medical assistance, or fire) to your location. Also, in case of a power outage, you'll need a home phone that doesn't require your home's electrical power to function with the backup battery for all calling including 911. Wireless Home Phone Prepaid has a backup battery with talk time of up to 3.5 hours.



Are there any 911 charges?

Depending upon the state or jurisdiction where you’ve set up your Wireless Home Phone Prepaid service, charges to support E911 may be assessed. See E911 charges for more information.

E911 charges

How do I set up my voicemail?

Dial 1 on any home phone connected to the Wireless Home Phone Prepaid device and wait four seconds to connect to your AT&T wireless voicemail. Follow the voice prompts to create a password and record your name and greeting. After completing the setup process, you’ll be able to receive voicemail.



How do I retrieve my voicemail messages?

Dial 1 on any home phone connected to the Wireless Home Phone Prepaid device and wait four seconds to connect to your AT&T wireless voicemail. Follow the prompts to listen to and manage your voicemail messages.



How do I retrieve voicemail messages from a phone that’s not associated with the device?

Dial the phone number connected to your AT&T Wireless Home Phone Prepaid service. When call goes to voicemail, press the star (*) key. Enter your password after the prompt, then follow the prompts to listen to and manage your voicemail messages.



What do I do if I’m having trouble making or receiving calls?

Please follow the troubleshooting steps in your User Guide. If you need further assistance, call 1-866-975-0050.



What services aren’t compatible with Wireless Home Phone Prepaid?

This service may not be compatible with all services, including some home security systems, fax machines, dial-up Internet service, DVR services, medical alert services (e.g., Life Alert), or credit card machines. The service cannot be used to make 500, 700, 900, 976, 0+ collect, operator-assisted, or dial-around calls (e.g., 1010-XXXX.). Data and messaging (text or MMS) are not supported. Only voice calling is supported.




 

     Terms

            All Wireless Home Phone Prepaid services are subject to the terms and conditions for the service.

            Activation of Wireless Home Phone Prepaid services and features constitutes acceptance of these terms.