Server Support

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IT-certified and ready to help. Gain the peace of mind that comes with fully managed servers by U.S.-based certified computer and network engineers.

AT&T Tech Support 360SM Server Support

 

U.S.-based help. Fully managed solutions for your servers.

Gain the peace of mind that comes with fully managed servers by U.S.-based certified computer and network engineers. We offer 24/7 remote monitoring, maintenance, and management of your servers, including backup options.

 
 
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Key Features
Order by phone:

866-442-2827

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Order by phone:

866-442-2827

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Unfortunately, AT&T Tech Support 360SM Server Support Premium is unavailable at the service address you've provided. To find a product available in your location that will meet your business needs, click Continue.
Monitoring
24/7 availability monitoring - server and network
 
 
Hardware and operating systems monitoring
 
 
Exchange email and active directory services monitoring
 
 
Security log and performance monitoring
 
 
Applications services monitoring Up to 6 months Up to 30 days
Web-based portal for real-time status and reporting
 
 
Easy viewing on most Web-enabled smartphones
 
 
Email/phone notifications of critical alarm incidents
 
 
Maintenance
Microsoft® patch testing and automated installation
 
 
Automated service restart upon failure
 
 
Automated updates of anti-virus software definitions
 
 
Asset management - software and hardware
 
 
Asset change management reports
 
 
Web-based access to asset reporting
 
 
Management
Remote support for problem resolution
 
 
Microsoft service pack management
 
 
Event log monitoring and proactive resolution
 
 
User account administration (adds/changes) including:
  • Setting file sharing permission
  • Security policies
  • Remote access configurations
 
 
Anti-virus software management
 
 
Configuration and performance management
 
 
Coordination with third party hardware and software vendors for problem resolution
 
 
Consultative recommendations and management of disk, memory, processor, network and application performance
 
 
Network Support (for network at server location only)
Monitoring and management of Internet connectivity
 
 
Server-impacting LAN configurations management
 
 
Firewall and switch management
 
 
VPN/remote access management
 
 
Server Data Backup
Installation and setup of network-based data backup Optional add-on Optional add-on
20GB of storage for server data files Optional add-on Optional add-on
Applications Support
Exchange server management
 
 
Directory services management
 
 
Other applications management (e.g., QuickBooks, SQL, etc.) Optional add-on Optional add-on
 

AT&T Tech Support 360SM Server Backup

Every successful business needs a plan for backing up critical server data and files.

AT&T has a fully-managed online solution that can save you time and money compared to maintaining your own backup server or dealing with unreliable backup media and storage locations.

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Contact Us

Contact us by calling 866-442-2827, or email us at customercare@tech360.att-mail.com to discuss your server support needs and go over plan options.

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