Server Support

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IT-certified and ready to help. Gain the peace of mind that comes with fully managed servers by U.S.-based certified computer and network engineers.

U.S.-based help. Fully managed solutions for your servers.

Gain the peace of mind that comes with fully managed servers by U.S.-based certified computer and network engineers. We offer 24/7 remote monitoring, maintenance and management of your servers, including backup options.

Our U.S.-based, certified network engineers monitor your server, critical applications, network, and Internet connectivity, plus key areas like firewalls, switches, and routers.

If we detect any problems, we'll connect to your server and work to resolve issues quickly to minimize any impact on your business. If needed, we will even dispatch a certified network engineer to your site.

You can expect:

  • 24/7 monitoring of server, network, and applications to minimize downtime.
  • Automated remote maintenance, including patch installations.
  • Online backup for your critical server data.
  • Executive reporting and access to Web portal for real-time status.
  • Broad range of server support at a predictable monthly cost.

Our support packages include an enhanced plan that focuses on monitoring and managing your servers, and a premium plan that also includes user administration, performance management, server backup, and more. A separate Server Backup plan is offered as well.

For more information, call 866-442-2827, 24 hours a day, 7 days a week.

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Key Features
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24/7 availability monitoring - server and network
Hardware and operating systems monitoring
Exchange email and active directory services monitoring
Security log and performance monitoring
Applications services monitoring Up to 6 months Up to 30 days
Web-based portal for real-time status and reporting
Easy viewing on most Web-enabled smartphones
Email/phone notifications of critical alarm incidents
Microsoft® patch testing and automated installation
Automated service restart upon failure
Automated updates of anti-virus software definitions
Asset management - software and hardware
Asset change management reports
Web-based access to asset reporting
Remote support for problem resolution
Microsoft service pack management
Event log monitoring and proactive resolution
User account administration (adds/changes) including:
  • Setting file sharing permission
  • Security policies
  • Remote access configurations
Anti-virus software management
Configuration and performance management
Coordination with third party hardware and software vendors for problem resolution
Consultative recommendations and management of disk, memory, processor, network and application performance
Network Support (for network at server location only)
Monitoring and management of Internet connectivity
Server-impacting LAN configurations management
Firewall and switch management
VPN/remote access management
Server Data Backup
Installation and setup of network-based data backup Optional add-on
20GB of storage for server data files Optional add-on
Applications Support
Exchange server management
Directory services management
Other applications management (e.g., QuickBooks, SQL, etc.)


AT&T Tech Support 360SM Server Backup

Every successful business needs a plan for backing up critical server data and files.

AT&T has a fully-managed online solution that can save you time and money compared to maintaining your own backup server or dealing with unreliable backup media and storage locations. Let us take care of your server backup so you can benefit from:

  • Peace of mind—We manage and monitor your scheduled online server data backups, so you don’t have to.
  • Highly secure service—All data is encrypted in transit and stored in our highly secure off-site facilities.
  • Scheduling options—Schedule automatic backups whenever it’s convenient for you.

You can even select the number of versions to keep and apply different backup policies to each file type. Server Backup also supports incremental backup, where just the changes are backed up, helping to improve speed and reduce storage space; great for large databases.

Could your business use 24/7 server monitoring, maintenance and management as well as automatic backups? Check out our AT&T Tech Support 360 Server Support Premium plan.

(For Server Support Premium requirements, see Server Backup Minimum System Requirements).

Contact Us

Contact us by calling 866-442-2827, or email us at to discuss your server support needs and go over plan options.

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