Server Support

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IT-certified and ready to help. Gain the peace of mind that comes with fully managed servers by U.S.-based certified computer and network engineers.
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U.S.-based help. Fully managed solutions for your servers.

Gain the peace of mind that comes with fully managed servers by U.S.-based certified computer and network engineers. We offer 24/7 remote monitoring, maintenance and management of your servers, including backup options.

Our U.S.-based, certified network engineers monitor your server, critical applications, network, and Internet connectivity, plus key areas like firewalls, switches, and routers.

If we detect any problems, we'll connect to your server and work to resolve issues quickly to minimize any impact on your business. If needed, we will even dispatch a certified network engineer to your site.

You can expect:

  • 24/7 monitoring of server, network, and applications to minimize downtime.
  • Automated remote maintenance, including patch installations.
  • Online backup for your critical server data.
  • Executive reporting and access to Web portal for real-time status.
  • Broad range of server support at a predictable monthly cost.

Our support packages include an enhanced plan that focuses on monitoring and managing your servers, and a premium plan that also includes user administration, performance management, server backup, and more. A separate Server Backup plan is offered as well.

For more information, call 866-442-2827, 24 hours a day, 7 days a week.

 
 
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Key Features
Order by phone:

866-442-2827

Order by phone:

866-442-2827

Monitoring
24/7 availability monitoring - server and network
 
 
Hardware and operating systems monitoring
 
 
Exchange email and active directory services monitoring
 
 
Security log and performance monitoring
 
 
Applications services monitoring Up to 6 months Up to 30 days
Web-based portal for real-time status and reporting
 
 
Easy viewing on most Web-enabled smartphones
 
 
Email/phone notifications of critical alarm incidents
 
 
Maintenance
Microsoft® patch testing and automated installation
 
 
Automated service restart upon failure
 
 
Automated updates of anti-virus software definitions
 
 
Asset management - software and hardware
 
 
Asset change management reports
 
 
Web-based access to asset reporting
 
 
Management
Remote support for problem resolution
 
 
Microsoft service pack management
 
 
Event log monitoring and proactive resolution
 
 
User account administration (adds/changes) including:
  • Setting file sharing permission
  • Security policies
  • Remote access configurations
 
 
Anti-virus software management
 
 
Configuration and performance management
 
 
Coordination with third party hardware and software vendors for problem resolution
 
 
Consultative recommendations and management of disk, memory, processor, network and application performance
 
 
Network Support (for network at server location only)
Monitoring and management of Internet connectivity
 
 
Server-impacting LAN configurations management
 
 
Firewall and switch management
 
 
VPN/remote access management
 
 
Server Data Backup
Installation and setup of network-based data backup Optional add-on
 
20GB of storage for server data files Optional add-on
 
Applications Support
Exchange server management
 
 
Directory services management
 
 
Other applications management (e.g., QuickBooks, SQL, etc.)
 
 
 

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AT&T Tech Support 360SM Server Backup

Every successful business needs a plan for backing up critical server data and files.

AT&T has a fully-managed online solution that can save you time and money compared to maintaining your own backup server or dealing with unreliable backup media and storage locations. Let us take care of your server backup so you can benefit from:

  • Peace of mind—We manage and monitor your scheduled online server data backups, so you don’t have to.
  • Highly secure service—All data is encrypted in transit and stored in our highly secure off-site facilities.
  • Scheduling options—Schedule automatic backups whenever it’s convenient for you.

You can even select the number of versions to keep and apply different backup policies to each file type. Server Backup also supports incremental backup, where just the changes are backed up, helping to improve speed and reduce storage space; great for large databases.

Could your business use 24/7 server monitoring, maintenance and management as well as automatic backups? Check out our AT&T Tech Support 360 Server Support Premium plan.

(For Server Support Premium requirements, see Server Backup Minimum System Requirements).

Contact Us

Contact us by calling 866-442-2827, or email us at customercare@tech360.att-mail.com to discuss your server support needs and go over plan options.

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