AT&T Tech Support 360SM Subscription Services Packages

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Do what you know best. We'll do the rest. Free your business from IT responsibilities. Our service provides support just about anywhere business takes you - at work, at home, or on the road.
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Get the most out of your PC and Mac® with AT&T Tech Support 360SM Subscription Services Packages.  

Free your business from IT responsibilities. Our service provides support just about wherever business takes you: at work, at home, or on the road. Our 24/7 remote, U.S.-based IT-certified technicians can be your virtual IT department! We offer:

  • Service packages for PC with pricing per computer.
  • Service packages for Mac with pricing per computer.
  • Desktop Helpdesk Minute subscriptions so you can share minutes across multiple computers.

See our subscription packages listed below.

 
PC Service Packages
 
Legend:
Included
Not included


Key Features
$19.00* per month per computer
Plus one-time setup fee of $89.00
$24.00* per month per computer
Plus one-time setup fee of $89.00
$28.00* per month per computer
Plus one-time setup fee of $89.00
General Support
Tech Support 360 desktop client, PC evaluation, and recommendations
 
 
 
Internet self-scheduling option
 
 
 
Phone, online chat, email support
 
 
 
Access to next available technician
 
 
 
One-time PC Tune-Up included ($139.95 value if purchased separately)
 
 
 
Internet transport issue triage
 
 
 
On-site visit (on request) $149 per hour** $149 per hour** $149 per hour**
Technical Support
PC hardware support
 
 
 
Operating system support
 
 
 
Software application support
 
 
 
Peripheral device support*** Up to 2 Unlimited Unlimited
Software installation and removal
 
 
 
Periodic performance PC Tune-Ups
 
 
 
Spyware and virus removal
 
 
 
Wireless network setup
 
 
 
Software application usage training
 
 
 
Data Protection (Backup and Go Premium)
Includes AT&T Tech Support 360 Backup and Go Premium, featuring:
  • Unlimited remote PC data storage
  • "Set and Forget" auto backup with easy restoration
  • Mobile access to backed up data
  • Online workspace for document sharing and collaboration
 
 
 

 
Mac Service Packages
 
Legend:
Included
Not included


Key Features
$24.00* per month per computer
$28.00* per month per computer
General Support
Internet self-scheduling option
 
 
Phone, online chat, email support
 
 
Access to next available technician
 
 
Internet transport issue triage
 
 
On-site visit (on request) $149 per hour** $149 per hour**
Technical Support
New Mac setup
 
 
Mac data migration
 
 
Basic Mac training
 
 
Hardware support
 
 
Operating system support
 
 
Software application support
 
 
Peripheral device support*** Unlimited Unlimited
Software installation and removal
 
 
Wireless network setup
 
 
Software application usage training
 
 
Data Protection
Includes AT&T Tech Support 360 Backup and Go Premium for Mac, featuring:
  • Unlimited remote Mac data storage
  • "Set and Forget" auto backup with easy restoration
  • Mobile access to backed up data
  • Online workspace for document sharing and collaboration
 
 
Additional Support
iPod® player setup
 
 
Digital camera setup and training
 
 
Digital video camera setup and training
 
 
 

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Get Peace of mind with Helpdesk Minutes

With Desktop Helpdesk minutes you get to choose the support you want, when you want it. You can choose from services including:

 
  • Spyware and Virus Removal
  • Software Installation and Training
  • Network and Security Setup
  • And More!

Order by Phone:

866-442-2827

Subscription Options

These guidelines can help you decide how many support minutes you might need each month. You could end up needing more or less time—so we give you options.

Minutes per MonthStorageApproximate Number of Computers Covered
200-minute subscription 20GB storage 15-18 computers
450-minute subscription 45GB storage 18-30 computers
750-minute subscription 75GB storage 30+ computers
Get Peace of mind with Helpdesk Minutes
With Desktop Helpdesk minutes you get to choose the
support you want, when you want it. You can choose
from services including:
Spyware and Virus Removal
Software Installation and Training
Network and Security Setup
And more!
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