Tech Support 360 is a live, 24/7, U.S.-based, remote technical support solution that provides direct service over the Internet via a highly secure, online delivery platform. Most of the work we perform for you is handled right over the Internet.
Services include PC and Mac® support, software installation and training, network and security setup, and configuring your peripherals such as tablets, smartphones, printers, and digital cameras, as well as managed services like online data backup and server support. Plus, our remote, U.S.-based, IT-certified technicians are available to help you 24/7, either through a scheduled service appointment or on a next available basis.
Choose one of our Subscription Service Packages and you gain the peace of mind that comes with ongoing support—plus the benefit of a predictable monthly cost. Or check out our One-Time Services for just what you need now.
You can count on:
Check out our videos to learn more about Tech Support 360.
With your permission, we remotely access your computer using desktop sharing technology. This way we can provide direct service over the Internet via a highly secure, online delivery platform. You can see a video of a Tech Support 360 service session in action right here.
We help you focus on what you do best which helps you boost your productivity. A lot of small- and medium-size business owners and their key employees spend time troubleshooting technology issues, trying to fix computer problems or configure peripherals. With AT&T Tech Support 360 you can leave all that behind – we'll take care of just about everything.
Count on us for live, 24/7, remote, U.S.-based IT support that fits your business now and as your company grows. Take a look at our Subscription Service Packages for scalable solutions based on your number of computers or users.
Relying on Tech Support 360 is like having your own IT department, often resulting in both time and cost savings. Plus we're available when you need us: on weekends and holidays, at 2 in the morning…virtually anytime.
Protect your critical business data with Online Data Backup solutions offering automatic and unlimited backup of data from your computer to a remote, online storage cloud. Your important files are backed up and available to view or access from a web-connected mobile device. Just think of the peace of mind you'll gain knowing you've got business continuity.
Want to find out more? Check out all of the Services.
Just about everything you might ever need, IT-wise. From troubleshooting and fixing computer problems to software training, help with your connected peripherals, online data backup and more – Tech Support 360 can help. Feel free to explore our Services to see what can do for you.
Here are a few examples:
And that’s just a start!
You can find out directly from them. Read their Success Stories to get ideas. We always love hearing back from customers.
With AT&T Tech Support 360, you can choose next-available help or schedule a session at a date and time that work best for you.
Ready to make an appointment? We give you several options:
New customer? Take a look at our Service.
We'll call you to begin your appointment so you don't have to spend time on hold or wait around during a big appointment window. Your time is valuable!
At the start of your Tech Support 360 service session, a technician will remotely access your computer. We can then identify and fix most problems right over the Internet, or recommend a solution, as needed.
Here’s what you can expect:
Great question. We think your data security and privacy are essential. You can be confident that our technicians can only access your computer when you log in and request service. After your service is complete and you log off, we are no longer able to see or access your computer.
Security is always a big part of Tech Support 360 service. We use a 128-bit encrypted connection between your computer and the technician's computer. This sets up a unique, highly secure one-to-one session.
You'll be able to see what the technician is doing on your machine the whole time. You choose to initiate a remote support session and you can end a session by simply closing the support window on your desktop. While your session is in progress you'll see the technician using your cursor to locate and fix problems. At almost any time you can override these actions simply by moving the mouse.
Remote technical support (also known as online computer and technical support) allows us to remotely view your computer screen and operating system over the Internet via remote control.
You can sit at your desk and watch what the tech is doing.
Remote support works through desktop sharing technology. This means that one of our U.S.-based, IT-certified technicians can view and interact with your computer, working to quickly identify and resolve problems or set up your new technology.
For example, we can set up your wireless network, perform software installation, and help you maintain your computer and devices.
Quite a few—just about everything you need to keep your business up and running. Covered devices include PCs and Mac computers, laptops, netbooks, routers, and tethered smartphones, tablets and computer peripherals, such as printers, digital cameras, MP3 players, scanners, fax machines, and more.
Supported PC operating systems include: Windows® XP, Windows Vista®, and Windows 7.
Limited supported Mac operating systems include Mac OS® X 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard), and 10.7 (Lion).
Our U.S.-based computer technicians are Microsoft® Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, and Network Administrators.
Every technician is pre-qualified, has 3+ years experience in a help desk environment, and completes an extensive 2-week training course on excellent service delivery and the virtual interface. At AT&T Tech Support 360, you're in good hands!
Did we answer all your questions?
Call 1-866-442-2827 or send an email to firstname.lastname@example.org. We’re here for you 24 hours a day, 7 days a week.