Server Support & Technical Services - AT&T Small Business

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Online account management for current
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Benefits

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24/7 Monitoring

Businesses need a stable web presence, so we monitor your server, network, and applications around the clock to minimize downtime.

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Automated Remote Maintenance

Our systems can perform maintenance tasks such as patch installations automatically to keep your server running smoothly.

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Real-time Status

We provide executive reporting and access to Web-based real-time status reports so you always know what’s happening on your server.

Features

AT&T Tech Support 360℠ Server Support Premium
Order by phone:
866-442-2827

AT&T Tech Support 360℠ Server Support Enhanced
Order by phone:
866-442-2827

Monitoring

24/7 availability monitoring - server and network
Included
Included
Exchange email and active directory services monitoring
Included
Included
Security log and performance monitoring
Included
Included
Applications services monitoring
Up to 6 months
Up to 30 days
Web-based portal for real-time status and reporting
Included
Included
Easy viewing on most Web-enabled smartphones
Included
Included
Email/phone notifications of critical alarm incidents
Included
Included

Maintenance

Microsoft® patch testing and automated installation
Included
Included
Automated service restart upon failure
Included
Included
Automated updates of anti-virus software definitions
Included
Included
Asset management - software and hardware
Included
Included
Asset change management reports
Included
Included
Web-based access to asset reporting
Included
Included

Management

Remote support for problem resolution
Included
Microsoft service pack management
Included
Event log monitoring and proactive resolution
Included
User account administration (adds/changes) including:
  • Setting file sharing permission
  • Security policies
  • Remote access configurations
Included
Anti-virus software management
Included
Configuration and performance management
Included
Coordination with third party hardware and software vendors for problem resolution
Included
Consultative recommendations and management of disk, memory, processor, network and application performance
Included

Network Support (for network at server location only)

Monitoring and management of Internet connectivity
Included
Server-impacting LAN configurations management
Included
Firewall and switch management
Included
VPN/remote access management
Included

Server Data Backup

Installation and setup of network-based data backup
Optional add-on
Optional add-on
20GB of storage for server data files
Optional add-on
Optional add-on

Applications Support

Exchange server management
Included
Directory services management
Included
Other applications management (e.g., QuickBooks, SQL, etc.)
Optional add-on
Optional add-on

AT&T Tech Support 360SM Server Backup

Overview

Let us take care of your server backup needs. Save time and money with our fully-managed online solution for backing up your critical server data and files.

Benefits

  • Peace of mind—We manage and monitor your scheduled online server data backups, so you don’t have to.
  • Serious security—Data is encrypted in transit and stored in our highly secure off-site facilities.
  • Flexible scheduling—Schedule automatic backups whenever it's convenient for you.

Features

Scheduled automatic backup
In-transit data encryption
Custom file versioning
Incremental backup
Available at 50GB, 100GB, 300GB, or 500GB per server

Call to Order

866.442.2827

Support for your
business

AT&T Tech Support 360℠
has the answer.

AT&T Tech Support 360sm