RingCentral Office@Hand from AT&T

Check out the great new features now available with RingCentral Office@Hand from AT&T.

Business SMS—One business number for voice, fax, and text messages

• Send and receive 160-character messages.
• Message with colleagues, clients, and other departments.
• Receive email notifications on your PC about incoming text messages.
• Block unwanted messages with number blocking and spam blacklists.

 Learn more

Conferencing**—An easy-to-remember, dedicated local conference bridge for your business

• Make unlimited audio conference calls (up to six hours per conference).
• Hold a conference with up to 1,000 participants.
• Send email invitations to participants with the Invite feature.
• Use your office desk phone, softphone, or a select mobile phone.

 Learn more

Automatic call recording**—No additional equipment needed in the cloud

• Record inbound and outbound calls from any device.
• Locate your recorded conversations online on your Office@Hand account call logs.
• Review recorded calls for customer services or training purposes.
• Play, download, and forward recorded conversations as email attachments.

 Learn more

Salesforce.com® integration**—for improved workflow and increased productivity

• Click to dial directly from any contact phone number in Salesforce.
• Interact with many people at the same time.
• Easily create new records while you’re on a call.
• Review recent activity using call logs.

 Learn more

Get the 30-day trial free of charge* and see how RingCentral Office@Hand from AT&T can help your business.

* Important Information

**Included with Premium user licenses.

RingCentral Office@Hand from AT&T uses cloud-based technology, eliminating the need for the expensive hardware, complex installation, and the technical expertise traditionally required for a business phone system.

Manage your account:

• Assign toll-free, local, and fax numbers to your business
• Add extensions and direct dial numbers for all your employees
• Add and manage users online, even buy desktop IP phones (optional)
• Customize greetings and hours of operation
• Control how your business calls and faxes are handled
• Manage the phone system online or from the mobile app*

RingCentral Office@Hand from AT&T answers your customers' calls and receives faxes.

• Greet customers with the auto-receptionist–day or night.
• Let customers use your dial-by-name directory to quickly find the people or departments they need.
• Provide on-hold music for callers while they wait for an available employee.

Send and receive faxes and calls virtually everywhere.

• Direct calls to workers' office, home, or cell phones.
• Receive faxes by email or from the mobile app.*

Receive alerts for missed calls and incoming faxes.

• Voicemail and fax notifications are sent to employee email addresses and mobile apps. *
• Business voicemails and missed calls automatically sync with the mobile app.*

* Important Information

With RingCentral Office@Hand from AT&T, you can manage calls efficiently and provide employees with a complete phone system that they can access online or from select smartphones.*

Complete phone system with auto receptionist

• One toll-free phone number, fax, and local number for your business
• Multiple employee extensions with dedicated local voice and fax numbers
• Multiple phone options: desk, conference, smartphones, or softphones
• Multiple voicemail boxes with email delivery
• Virtually unlimited voice calling and faxes
• Additional true toll-free and vanity phone numbers available

Advanced call management  

• Customizable call routing by:
  • Employee
  • Department
  • Day and time
• Call screening with caller ID
• Specialized greetings
• View call logs from your computer and from select smartphones*
• Extension dialing
• Presence feature for select IP desktop phones

Advanced mobility with select smartphones*

• Make calls using your business phone number.
• Use mobile VoIP to make calls over Wi-Fi or 3G and 4G.
• Sync voicemail, faxes, and call logs.
• Forward voicemail and faxes.
• Access your business directory.
• Personalize settings.

Management of your entire business phone system online and with select smartphones*

• Easily activate and set up online.
• Add or delete employees.
• Make changes to call management.
• Route calls based on time of day or as business needs change.

Multiple phone options for all types of users

• Presence–See users' status: available, busy, or on hold**
• Desktop IP phones and conference phones
• Analog phone adapters
• Softphones
• Apps for select smartphones

* Important Information

**Select models and types only.

What is RingCentral Office@Hand from AT&T?

What is the difference between a Virtual user and a Premium user?

How much does RingCentral Office@Hand from AT&T cost?

What's included in the monthly charge?

How many users can I have on the RingCentral Office@Hand from AT&T phone system?

Is there a setup fee?

What IP phones are offered by RingCentral Office@Hand from AT&T?

Are desktop IP phones hard to set up and install?

How do I determine if my broadband service meets the hardware support requirements?

Is there a trial that is free of charge?

How do I cancel my business's subscription?

How to do I enable international calling and what are the costs?

Is there a commitment or minimum contract term?

Can we change our service plan for RingCentral Office@Hand from AT&T?

What is RingCentral Office@Hand from AT&T?
RingCentral Office@Hand from AT&T is a mobile business phone solution that unifies employees on one phone system. It offers enterprise-grade features including auto-receptionist, advanced call handling, multiple extensions, voicemail, call handling, faxing, on-hold music, and more. With no setup fees or expensive hardware required, RingCentral Office@Hand from AT&T provides a complete business phone system for efficient communication with customers whether your team is in the office, out in the field, or dispersed nationwide.

What is the difference between a Virtual user and a Premium user?
All users are a part of the same cloud phone system–you can have both Virtual and Premium users on the same account. Premium users can use their existing mobile phones and also use desktop IP phones, conference phones, and softphones. Virtual users can use their existing mobile phone or manage settings and messages online, but do not use desktop IP phones, conference phones, or softphones.

How much does RingCentral Office@Hand from AT&T cost?
With a two-user minimum, RingCentral Office@Hand from AT&T starts at $16 per user, per month for Virtual users and $38 per user, per month for Premium users. Visit the RingCentral Office@Hand from AT&T pricing page to find a plan that's right for your business based on the number of employees and type of users you want to set up. The existing AT&T wireless account used to purchase your RingCentral Office@Hand from AT&T phone system will be billed for the plan you select, creating a single bill for your entire business. Pricing excludes taxes, surcharges, and fees.

What's included in the monthly charge?
Each RingCentral Office@Hand from AT&T account includes a complete business phone system with:

• An auto-receptionist.
• A dial-by-name directory.
• A toll-free number.
• A local number and a local fax number.
• A local direct dial number for each user.

Each user and department extension also has full voicemail, customizable call handling rules, Internet fax services, and more. The price does not include desktop IP phones, conference phones, international calling credits, or additional phone numbers (each of which are sold separately). Additionally, the price does not include wireless airtime minutes, wireless data usage, or other charges that a wireless or wireline provider may impose for airtime and data when using RingCentral Office@Hand from AT&T.

How many users can I have on the RingCentral Office@Hand from AT&T phone system?
Plans are available for 2 to 800 users.

Is there a setup fee?
No. There are no setup fees for user licenses or associated IP phones. Our service implementation desk will help you set up your account at no additional charge.

What IP phones are offered by RingCentral Office@Hand from AT&T?
A variety of IP phones are available for purchase, including:

Cisco SPA 303 3-Line Desktop IP Phone

Cisco SPA508G Desktop IP Phone

Cisco SPA525G2 Desktop IP Phone

Polycom® SoundPoint® IP 321 and 335 Desktop Phones

Polycom® SoundPoint® IP 550 Desktop Phone

Polycom® SoundPoint® IP 650 Desktop Phone

Polycom® SoundStation® IP 6000 Conference Phone

Polycom® VVX® 500 Color Touchscreen Phone

Are desktop IP phones hard to set up and install?
No. The phones offered by RingCentral Office@Hand from AT&T are easy to set up and install. Phones are preconfigured to your cloud-based number and ship Plug & Ring® ready. You can use an existing broadband service that meets the minimum hardware support requirements, or talk to an AT&T Sales Representative about upgrading your broadband service.

How do I determine if my broadband service meets the hardware support requirements?
Use our broadband checker at http://officeathand.att.com/capacity.html to determine compatibility. If you need to upgrade your broadband, contact an AT&T Sales Representative at 1-877-280-4103.

Is there a trial that is free of charge?
Yes. You can sign up for a Virtual User 30-day trial that is free of charge. If you do not cancel the service before the end of the trial period, you'll automatically be subscribed to a paid account and charged based on the number of users selected at the time of signup. You can cancel your trial at any time prior to the expiration of the 30-day free-of-charge trial period.

How do I cancel my business's subscription?
To cancel, call AT&T Advanced Mobility Solutions Customer Care at 1-866-563-4703. 

How to do I enable international calling and what are the costs?
Once your account is set up, the administrator can enable international calling credits which auto-refill in increments of $20 and $100. The administrator determines which users can use this feature and which countries are enabled. The rates are located on our support site at support-officeathand.att.com.

Is there a commitment or minimum contract term?
There are no commitments to start using RingCentral Office@Hand from AT&T. You'll be billed monthly, based on the plan you select. You can cancel your service at any time, without penalties or cancellation fees. The regular charge for the month in which you cancel will be prorated.

Can we change our service plan for RingCentral Office@Hand from AT&T?
Yes. You can change your plan at any time. If you're the RingCentral Office@Hand from AT&T account owner (the person whose wireless account is being billed) or administrator, simply log in to your online account to add users. The change in the monthly service plan will be prorated and will appear on the next billing statement. Note that your service plan cannot be changed during the trial period.

All RingCentral Office@Hand from AT&T plans include:

• Toll-free, local, and fax numbers for your business
• Cloud-based PBX with extensions, and departments with dedicated local phone numbers
• Auto-receptionist
• Flexible answering rules
• Advanced call forwarding
• Voicemail with email delivery
• Internet fax
• Mobile apps for select iPhone® and Android™ devices*

Premium users can use their existing mobile phones and also use desktop IP phones, conference phones, and softphones. Virtual users can use their existing mobile phone or manage settings and messages online, but do not use desktop IP phones, conference phones, and softphones.

Plans are available for up to 800 users. Continue through the sign-up process for more options.

Extra optional features:

• Desktop IP phones for Premium users
• Vanity and true toll-free number setup
• Extra toll-free or dedicated numbers
• International calling credits

Additional Optional Recurring Charges

Optional One-Time Charges

¹There is an additional 911 charge for Premium users of $2 per user per month.

²Prepaid calling credits are decremented using Office@Hand international rates for regular and mobile calls.

IP Hardware
Premium users can choose from a wide selection of desktop IP phones, conference phones, and other hardware such as ATA adapters. After a Premium user is set up in an account, the administrator can order the hardware and select a shipping method.

* Important Information