Optimizing Your Connection

Many factors can affect your Internet connection speed. Check this guide for ways to improve performance and get the most from your service.

Boost your internet speed. get internet help twenty four by seven.

Get Internet help 24/7

Use our Troubleshoot & Resolve tool to fix Internet issues where and when you want. Use the AT&T Troubleshoot & Resolve Tool
boost internet speed

Your Physical Connection

All your connected and active devices share your Internet connection. The more devices downloading, streaming, or gaming, the more likely you could notice slower speeds. To get a higher speed on the speed test, try cutting back the number of connected devices like these:

  • Computer
  • Tablet
  • PS4
  • Roku
  • Apple TV
  • Slingbox

Note that security cameras (nanny cams or pet cams) can also affect performance.

Wireless connections

For best results, connect the device running the speed test directly to the AT&T gateway with an Ethernet cable. Wi-Fi connection speeds may be slower than the Internet plan you purchased. Typical wireless G network speeds will not be faster than 25Mbps. Even if your router is N- or ac-capable, your smartphone, tablet, laptop, or other device may not be. Check with the manufacturer to find out.

How to maximize your home networking speeds?

Third-party devices

Connecting your computer directly to your AT&T-provided modem or router will give the most accurate speed test results.

How do I disconnect a single-user modem from a router or switch and connect it directly to the computer?

Power cycle your modem/router

Turning the power to your modem or router off and on again will reset your connection, which may improve your performance.

How can I power cycle my DSL modem and computer?

Install line filters

Are you a DSL or U-verse High Speed Internet customer with traditional telephone service? Be sure to have line filters installed on all analog devices connected to your phone line. Analog devices include phones, alarm systems, and medic alert boxes. Line filters can become defective, so try testing with your phones and filters disconnected.

How do I install line filters?

Need more help?

Let the AT&T ConnecTech experts help you with Premium Support for all your PC, home network, and setup challenges for $15 / month with a one-year term.*

It's like having your own personal help desk to assist you with issues such as:

  • Virus removal and anti-virus setup
  • Security setup for firewall, browser, and home network
  • Installation of new software applications

Call 866.294.3464 today to speak with an expert. And download our free PC Maintenance Toolbox for support right on your desktop when you need it.

*One-year term commitment required; early termination fee of up to $120 (reduced by $10 for each completed month of term) applies.