The AT&T 3G MicroCell device acts like a mini cell tower in your home, and connects to your existing broadband Internet service. You receive improved cell signal performance for both voice calls and cellular data applications like picture messaging and Web surfing. Special Unlimited MicroCell calling features are also available.

Yes. You may grant access to other AT&T 3G or 4G phone customers, up to a total of 15 lines.

Yes, the service requires DSL/cable/fiber broadband service of at least 1.5 Mbps downstream/256 kbps upstream. It does not replace your existing broadband service.

An AT&T 3G or 4G cell phone or smartphone is required to work with the AT&T 3G MicroCell device.

You cannot activate an AT&T 3G MicroCell device, because a postpaid myWireless account is required. However, prepaid 3G wireless devices can be added to the Authorized User List of someone else's device.

No. Only 3G phones with an applicable wireless AT&T plan can be used with the AT&T 3G MicroCell device.

Not at this time. Wi-Fi provides optimal Internet access for these non-traditional wireless devices.

No. The The device works with other broadband service providers as well as AT&T's. Downstream speed of 1.5 Mbps and upstream speeds of 256 Kbps are recommended for best performance (satellite broadband is not compatible).

No. Installed as recommended, there should not be interference between a Wi-Fi router and the AT&T 3G MicroCell device.

Yes, your device can be moved to another location provided it is within the AT&T wireless authorized service area. A device move requires an update to your location address in your AT&T 3G MicroCell account profile for the device to function and for 911 purposes. Please go to www.att.com/3GMicroCell and select the "Manage Settings" tab.

Yes, only phones you expressly authorize have access to your AT&T 3G MicroCell device.

The signal range is approximately 40 feet from the base station (in all directions), or about 5000 square feet.

Yes, you will be able to surf the Web from your computer while making a call.

Yes, they may be used in different locations or within the same location if 5000 square feet of coverage is not sufficient. The devices should be placed at least 40 feet apart. If they are too close together interference between the two devices could cause calls to drop.

Yes. These functions work exactly the same. However, at this time certain location-based services and Video Share features may not be fully functional.

Yes, most data services are compatible with the AT&T 3G MicroCell device. Standard data plan rates apply.

No. Calls will not hand over between two AT&T 3G MicroCell devices.

Yes, E911 services are supported. You must keep the address where the AT&T 3G MicroCell device is physically located up-to-date in order to ensure the proper location is available to emergency personnel.

No. AT&T 3G MicroCell service is not available when either electrical service or your broadband service is unavailable. In the event of a service disruption, you will not be able to access E911 service using your wireless device unless you have service on AT&T's wireless network. The MicroCell unit includes a GPS device that enables the unit to identify its location. The MicroCell will not work until it has identified its location. If the MicroCell is moved to a new location, it is important that instructions for updating the device location are followed to enable E911 service to function properly.

Up to four simultaneous sessions are possible with your AT&T 3G MicroCell device.

Yes, calls seamlessly transfer from the AT&T 3G MicroCell device to the strongest AT&T cell tower signal. Billing will continue based on the initial connection being placed on the AT&T 3G MicroCell device. For example, if you have an Unlimited MicroCell Plan, your Unlimited MicroCell Plan rates will continue to apply.

No. Calls initiated on a cell tower do not transfer to the AT&T 3G MicroCell device. Standard wireless rate plan billing applies.

The AT&T 3G Microcell is intended for sale and use in areas and homes with poor wireless signal strength. Use of the device in areas with strong wireless signal strength is not recommended. A strong wireless signal may interfere with the Microcell device resulting in call set up failure or dropped call.

No. Whenever available, Wi-Fi should always be used for data applications like streaming video, downloading files, or surfing the web. Wi-Fi is the optimal solution for home mobile data use, and doesn't count against your mobile data usage bucket. Visit www.att.com/wifiaccess for tips on setting up and using Wi-Fi. When using 3G data services through your 3G MicroCell instead of Wi-Fi, standard data rates apply.

If you currently have call detail billing, all calls will continue to have call detail available as usual.

No. While highly recommended for maximum benefit, a subscription to AT&T Unlimited MicroCell Calling is not required. Your normal wireless from AT&T minute plan rates will apply.

You must subscribe to Unlimited MicroCell Calling to receive unlimited domestic calling minutes. AT&T Unlimited MicroCell Calling is available for single lines or multiple lines on an account like FamilyTalk, covering all 3G phones on your account. This is in addition to your 3G MicroCell device purchase.

You must add all your lines to the Approved User List to provide access to your 3G devices.

Domestic calls only. These include inbound Anytime Minutes and outbound Anytime Minutes domestic calls made to the 50 United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands.

Certain rebates are available with subscription to additional features or services, including Unlimited MicroCell Calling. Forms can be printed from the links below.

Please be sure to select the correct form based on the date range and the feature or services added:

Purchase Date: 11/4/12 - 6/6/13
     $100 Mail In Rebate - with subscription to Unlimited MicroCell Calling Feature

AT&T 3G MicroCell has a 12-month limited warranty.

The 3G LED / indicator light turns red when a fault condition has occurred. Please go to the online troubleshooting and follow the steps under the "3G Light on MicroCell is Blinking Red" link in the Activation section.

Yes, a new feature is now available to give you greater control over your MicroCell experience. Automatic hand-out from the MicroCell to an AT&T cell tower can be managed by you. Please go to www.att.com/3GMicroCell and select the "Manage Settings" tab. Log into the MicroCell web portal with your Personal or Business account username and password. On the "Manage your MicroCell settings page", select "disable" automatic hand-out. If you choose to disable automatic hand-out, this will apply to all numbers on the approved user list. Note: When automatic hand-out is disabled, MicroCell calls will drop when the handset is out of MicroCell range. As such, if you begin a call on your MicroCell, you will need to stay within range of the MicroCell in order to avoid a dropped call.

Yes. It is possible as you move around your home that your MicroCell is handing over your call to an AT&T cell tower, especially as you move further from the MicroCell. To reduce the potential dropped calls stemming from this, a new feature is now available to give you greater control over your MicroCell experience. Please go to www.att.com/3GMicroCell and select the "Manage Settings" tab. Log into the MicroCell web portal with your Personal or Business account username and password. On the "Manage your MicroCell settings page", select "disable" automatic hand-out. If you choose to disable automatic hand-out, this will apply to all numbers on the approved user list. Note: When automatic hand-out is disabled, MicroCell calls will drop when the handset is out of MicroCell range. As such, if you begin a call on your MicroCell, you will need to stay within range of the MicroCell in order to avoid a dropped call.