Overview

AT&T and Avaya have joined together to deliver a suite of IP telephony and contact center solutions for businesses and organizations of all sizes.

Together AT&T and Avaya help businesses of all sizes streamline processes, improve productivity and manage communications across an increasingly "virtual" network of employees , vendors and customers. We do so by embedding intelligent communications capabilities into the very fabric of your company's operations so you can achieve a competitive advantage - making your people more productive, your processes more intelligent and your customers more satisfied.

We even offer Communications Enabled Business Processes that can help your company work faster, smarter and more effectively in an "always on" world. Our technology proactively initiates collaboration among the appropriate parties so you can resolve issues before they escalate and impact your bottom line.

AT&T is a global networking leader in voice over Internet protocol (VoIP) and Managed Services, while Avaya is a world leader in secure and reliable IP telephony applications, systems and services. Our companies have teamed to provide market-leading intelligent communications solutions that can transform your operations and help you get more out of your network investment. We offer a single point of contact for seamless design, implementation, operation, ongoing management and maintenance worldwide.

Our joint IP telephony and contact center offers deliver the reliable, secure, dependable performance your business requires - whether you work in a large corporation or a small to midsized firm. AT&T and Avaya also are committed to open standards. As a result, our solutions interoperate with voice and data networks from multiple vendors, allowing you to protect your existing investment and lower your total cost of ownership. We are able to accomplish this interoperability by leveraging our respective market-leading components and by employing the technology expertise of AT&T Labs and Avaya Labs.

AT&T and Avaya also have a long-standing history of compliance testing to verify the interoperability of our solutions. That means our customers don't have the burden of validating whether Avaya solutions will work on their AT&T network. With compliance testing backed by both companies, you can rest assured that your telecommunications applications and services will work together smoothly.

AT&T and Avaya recently signed a global reseller agreement underscoring its close alignment in delivering Voice-over-Internet Protocol (VoIP), ContactCenter and Unified Communications solutions to small and medium sized businesses, large enterprises as well as state, local and federal governments. The agreement covers 47 countries, which significantly enhances the ability to conduct business globally with AT&T and Avaya. AT&T is the only service provider, Platinum-level Avaya Alliance Partner, authorized to sell services and products on a worldwide basis.  It will allow for consistent delivery and pricing on a global basis and will decrease the complexities of developing competitive solutions for our customers. The agreement also integrates and links multiple AT&T Business VoIP services in consistent manner including IP Flexible Reach, IP Toll Free and Voice over EVPN (VoEVPN).

AT&T and Avaya Advantage for IP Telephony

AT&T and Avaya offer a single point of contact for migrating to IP telephony and to the underlying robust LAN infrastructure that converged communications requires. Leveraging AT&T's global IP network and management expertise and Avaya's experience in IP-based intelligent communications applications, we are delivering a complete, managed IP telephony solution - from the wide-area and local-area networks (wired or wireless) to the IP phone on the desktop. You get ready access to the benefits of voice and data convergence, while minimizing the risk associated with implementation and ongoing management of this business-transforming technology.

AT&T Managed VoIP Service provides business-class voice quality over AT&T's Managed IP Network. It marries the company's industry-leading global IP network, network design and management expertise with Avaya's premises-based enterprise IP communications technology and services for an end-to-end solution. Use this "glue" to distribute network applications and connect your company sites, large or small, anywhere around the world. You'll lower your costs with predictable, monthly, flat-rate fees for U.S. on-net and off-net calling.

AT&T also offers customer-managed Avaya IP solutions, packaged with AT&T network services and with Avaya and AT&T professional services.

Business Benefits:

• Improved competitive stance by boosting network efficiency and reducing related equipment, facility and staffing expenses.
• Seamless integration to optimize your current infrastructure investment.
• Flexibility for growth.
• Standards-based solutions that reuse existing equipment and applications and eliminate the need for a forklift upgrade.
• High availability via proactive, around-the-clock, network monitoring and fault isolation/resolution.
• Unmatched performance, reliability and quality.
• Evolutionary approach that allows you to decide when and where it makes sense to deploy IP telephony.

AT&T and Avaya Advantage for Contact Centers

AT&T and Avaya offer a full range of expertise in the design, implementation and management of enterprise contact centers. We pair Avaya's industry-leading intelligent communications applications with AT&T's Contact Center Solutions portfolio, which includes AT&T Consulting and Integration Solutions capabilities, along with Avaya professional services and support. Both premises-based and hosted solutions are available, each allowing you to deploy common, feature-rich contact center capabilities across your enterprise. You'll be able to fully integrate your contact center with your with IP telephony and messaging applications and legacy TDM infrastructure.

Our joint contact center offers include a range of professional consulting services and support from AT&T and/or Avaya - from system design and integration, to project management and implementation to maintenance and managed services.

Business Benefits:

• A single-source supplier for premises equipment, hosted applications, network features and transport and lifecycle services.
• Lower total cost of ownership.
• Improved customer satisfaction and increased customer retention.
• Enhanced productivity and business continuity.

AT&T and Avaya Advantage for Small and Midsized Businesses

AT&T and Avaya offer a bundled premises equipment and network services solution for small and midsized businesses (SMBs) that provides optimal support for IP telephony. Pre-tested and certified for interoperability, the solution pairs an industry-leading IP communications system with the nation's highest-rated SIP services for low-cost calling, data networking and broadband Internet access. Benefits of the combined solution include flexibility (particularly for VoIP interoperability with key PSTN features), free local and long distance calls (on the network or off), private networking, presence, number portability and a low total cost of ownership.

This industry-leading offer for SMBs is based on AT&T IP Flexible Reach and Avaya IP Office.

AT&T IP Flexible Reach is a managed voice over IP service that supports inbound and outbound calling on your data network, giving you local, national and international reach from U.S. sites. With AT&T you gain the efficiency and economic benefits of network convergence for your organization.

Avaya IP Office is a secure and flexible converged voice and data solution for communications, messaging and customer management. It uses IP technology to deliver big-business features and functions at a small-business price.

Business Benefits:

• Lower total cost of ownership for communications network and equipment.
• Reduced costs for calls between multiple sites.
• Four-digit dialing and shared voice mail, etc. across multiple sites that function as one.
• Affordable broadband connectivity.