Install or Upgrade BlackBerry Desktop Software
Install or Upgrade BlackBerry Desktop Software
BlackBerry Desktop Manager
BlackBerry Desktop Software
Install or Upgrade BlackBerry Desktop Manager
Install a Service Pack for BlackBerry Desktop Software


Download the BlackBerry Desktop Software package

Install BlackBerry Desktop Manager

  1. Go to and follow the on-screen instructions for software download.
    NOTE: First time users can install the software from the CD-ROM. If upgrading software, close the BlackBerry Desktop Manager.
  2. Go to, and open the folder where you downloaded the "BlackBerry Desktop Manager" software on your PC.
  3. Double click on the file.
  4. Follow the on-screen instructions for installation and configuration of the "BlackBerry Desktop Manager" software.
  5. The InstallShield Wizard screen will appear, click Next to begin.

  6. Select the desired language from the drop down list and click Next.

  7. Select the radio button for "I accept the terms in the license agreement" and click Next.

  8. The customer information will auto-populate based on the current user settings. Select the radio button for "Anyone who uses this computer" and click Next.

  9. The destination folder window will appear. Click Next to install this folder, or click Change install to a different folder.

  10. Select the radio button for "Typical" and click Next.

  11. Choose the desired type of e-mail access:

    • Select the BlackBerry Internet Service option to configure an Internet Service Provider (ISP) e-mail such as POP or IMAP. Click Next and proceed to step 12.
    • Select the BlackBerry Enterprise Server or BlackBerry Desktop Redirector option to configure corporate e-mail on a Microsoft Exchange, Lotus Domino or Novell Groupwise server. Click Next and proceed.
      NOTE: If unsure on the method of corporate e-mail connection, please contact your System/IT Administrator.
      1. CORPORATE E-MAIL ONLY: Select the radio button for the e-mail system being used by the company and click Next.

      2. CORPORATE E-MAIL ONLY: Select the appropriate radio button based on the way e-mail will be accessed from the handheld and click Next.

  12. Uncheck the box for "Start desktop manager automatically each time the computer starts" and click Next.

  13. Click Install to begin installation.

  14. Once the installation is finished select the check box for "Yes, I want to start the Desktop Manager Software" and click Finish.



Related topic

Uninstall BlackBerry Desktop Software

If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T.
Some differences may exist for devices not purchased from AT&T.