To soft reset the device, remove and re-insert the battery.
IMPORTANT: The device will be set back to factory settings; all data stored on the device will be lost. The device may not be functional for up to 15 minutes after a master reset is performed.
From the standby screen, press Menu.
Scroll to and select Settings.
Scroll to and select Reset device.
Scroll to and select desired reset option:
Restore settings only: Resets all preference settings and will not delete any personal data
Restore all: Restores device settings and deletes personal data
Enter the current security code, press OK. NOTE: The default security code is 12345.
After the device reboots, press OK.
If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T.
Some differences may exist for devices not purchased from AT&T.