Toll-Free

Domestic Toll-Free Services

AT&T's toll-free services can extend business reach, enhance customer service and provide essential business continuity solutions. It can be a key differentiator for a contact center today. Understanding the options available, and the power of advanced, network-based offerings, can help any contact center maximize it's effectiveness. And with multiple service options to choose from, you can create a toll-free service plan specifically tailored to your company's needs.

• AT&T's Readyline Service, interstate and intrastate callers can reach you using a toll-free number or numbers linked to your existing local telephone number.
• AT&T's MEGACOM Service supports higher call volumes - up to 24 toll-free, outbound or data calls can occur simultaneously.
• Both services work with switched and dedicated access facilities.
• AT&T Toll-Free Advanced Features can be combined with either offer.

Toll-Free Advanced Features

AT&T Toll-Free Advanced Features, coupled with AT&T Toll-Free Services, can help you extend your business's reach, enhance customer service and help prepare for an emergency.  AT&T's continuum of advanced features include announcements, routing, redirection and control - all can be designed to your specifications.  It's easier than ever to create a dynamic call-handling infrastructure:

• route and manage toll free calls intelligently
• create custom announcements for your callers
• resolve call-handling problems quickly and effectively by load balancing between your contact centers
• requires no special equipment - the technology in the AT&T network does it all

Routing Features

AT&T’s Routing features are implemented through network-based technology that enhances customer service with improved call handling. They provide for effective management across multiple locations, and improved productivity by leveraging resources across time zones.

Announcement Features

AT&T’s Announcement features provide information to help callers reach the right destination, with friendly, professionally-recorded messages. This feature can also deliver courtesy announcements to keep callers informed of call status, wait times and other information.

Redirection Features

AT&T’s Redirection features provide for the transfer of callers to alternate locations, inside or outside the customers’ enterprise. These features support the concept of “customer ownership” by letting the contact center serve as a touch point for multiple customer interactions.

Control Features

AT&T’s Control features provide direct management of various toll-free service parameters, and can even support the creation and scheduling of new routing plans. These features allow customers a high degree of engagement with the details of their toll-free services, and make adjustments “on the fly.”