U-verse Welcome Center
- Order & Installation
- Your First Bill
Resolving Basic TV Issues
- Reset your receiver. Try this first, since it will resolve many common TV issues. To reset, hold down the POWER button on the front of the receiver for 10 seconds.
- Access help on your TV. Press the MENU button on your remote, then select Help>Troubleshoot & Resolve and select your specific issue from the options listed.
- Watch Picture and Sound Troubleshooting for instructions for solving common U-verse TV issues.
- Watch other tutorials from channel 411 on your U-verse TV or visit the U-verse Help Videos page online.
- How to retrieve messages on your U-verse TV:
- Press Menu on your U-verse remote control.
- Scroll right to the Help menu.
- Scroll down to the Message Center.
- Select OK to review recent on-screen messages.
Looking for additional information?
Connect with a service representative and get assistance with your U-verse service.