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AT&T U-verse 911 Service
911 Service with AT&T U-verse Voice
AT&T is committed to providing your family reliable and dependable 911 service to communicate with emergency services if the need should arise.
PLEASE REVIEW THIS IMPORTANT 911 DIALING INFORMATION
AT&T is concerned about your safety! We have automatically included E911 service with your AT&T U-verse Voice service, where available. If E911 is not available in your area, you will receive Basic 911 service. With E911 service, the Public Safety Answering Point (PSAP) or local emergency service dispatcher should be able to see your service address and phone number when you dial 911. With Basic 911 service, the PSAP or dispatcher may not see your phone number when you dial 911. There are no additional activation steps you need to take. Please note, however, there are critical differences between 911 service with AT&T U-verse Voice and 911 service with traditional wireline telephone service. Historically, telephone service has been powered by electrical power within the telephone network. By contrast, AT&T U-verse Voice is powered by electrical power in your home. During a power outage, you will not be able to place any calls, including 911 calls, unless you have battery backup power. To help you understand the differences between 911 service with AT&T U-verse Voice and 911 service with traditional wireline telephone service, we have prepared the following chart.
|
Conditions |
911 Service with AT&T U-verse Voice |
911 Service with Traditional Wireline Telephone Service |
|---|---|---|
| Does the 911 Dispatcher know your address? | Yes2 | Yes2 |
| Is your 911 call answered by Local 911 Dispatcher? | Yes | Yes |
| If your power goes out... | 911 service is available if you have battery backup power3 | 911 service is available4 |
| If your broadband network goes down... | No Service | Service Available |
Important Considerations
AT&T recommends that you always have an alternative means of accessing 911 service from your home during a power or network outage, such as via a cellular telephone. Please note that AT&T U-verse Voice will work only in your home. You will not be able to make any calls, including 911 calls, from any other location, even if you move your Residential Gateway (RG) or an external Telephone Adapter (TA) to the new location. For more information, click here for 911 ACKNOWLEDGEMENT. If you have Call Forwarding, Do Not Disturb, or other features programmed and in use at the time you dial a 911 call, and if your call is interrupted, the emergency dispatcher may not be able to call you back at the phone from which you called.
2. Public Safety Answering Points ("PSAPs") in E911 areas are equipped to receive your name, phone number, and address when you dial 911. PSAPs in Basic 911 areas are not equipped to receive your address information.
3. Service is available if you have battery back up power for your Residential Gateway with Battery Backup and, if applicable, battery backup power for your Optical Network Terminal ("ONT"–an equipment box generally attached to the outside of your home, which terminates AT&T's fiber network; if you have an ONT, you also have a power supply, usually in your garage, that provides power for the ONT).
4. Service is available if your traditional phone does not plug into power, for example cordless phones require power to function. In addition, large neighborhood power outages can cause phone line outages. Large neighborhood power outages can also cause network outages that will affect your AT&T U-verse Voice 911 service, regardless of whether you have battery backup power. In addition, cordless phones will not work during power outages with either AT&T U-verse Voice service or traditional telephone service if they do not have their own separate battery backup power supply.
