Voice DNA

• Overview
• Description/Diagram
• Features & Options
• Benefits

Overview

AT&T Voice DNA^SM is a managed network-hosted, session initiation protocol (SIP)-based communications solution utilizing the AT&T Global MPLS Network to deliver enhanced communications and collaboration tools that can give your business the competitive edge.  

Voice DNA utilizes a network Application Server platform that serves as a virtual hosted IP PBX,  which communicates using session initiation protocol (SIP) signaling with the IP Border Element (IPBE) and the VoIP Call Control Element (CCE).  Because the Voice DNA application server serves as a virtual hosted IP PBX, it eliminates the need for a PBX or IP PBX on your premises. 

Flexible feature plans and calling plans that include Local, US Long Distance and International calling capabilities allow you to tailor your Voice DNA service to meet your enterprise's communications needs.

Convenient to use Web-based tools provides your Administrators with centralized management across your enterprise for the creation and management of employee profiles, plus e-servicing for maintenance, ordering, billing and reporting capabilities.  The Personal Web Site gives your employees the ability to manage their call logs, check voice mail, set up call treatments with an easy to use interface that is accessible from their office computer or via the Internet.   

Additionally, because Voice DNA is network-based, access for remote workers / remote sites is easily achieved, with support for a variety of access types, allowing virtually any location to be connected with the full range of feature functionality.

Description/Diagram

Voice DNA is an integrated solution that leverages the AT&T Global MPLS Network and the AT&T Voice over Internet Protocol (VoIP) infrastructure.  This infrastructure includes a network-based Sessions Initiation Protocol (SIP) telephony platform which layers a hosted IP Centrex application.

(Enlarge Network Diagram)

Features & Options

• Support of multiple features (e.g., call waiting, find me/follow me, conferencing, call forwarding)
• Web-based Administrator Tool providing centralized administration across your enterprise
• Personal Web Tool, or end-user web tool, that allows enterprise employees to manage their call information via an easy-to-use interface
• Support of VoIP administered private dialing plans by completing internal calls within the “Centrex Island” and routing all other calls to the VoIP Network Infrastructure
• IP Phone Automated Registration
• Voice quality SLA
• Service level reporting
• Single point approach - one contract, one price schedule, one invoice, one servicing model

Benefits

• Greater business productivity through advanced features including Unified Messaging, VIP routing, collaboration, conferencing, click-to-call and remote worker / mobility support.
• Reduced complexity through centralized control of communications across your entire enterprise including remote, branch and headquarters sites allowing you to easily add sites, users and features.
• Improved costs savings via avoidance of capital expense for PBXs and key systems and through reduced costs associated with moves, adds and changes.