A common troubleshooting step is resetting all of your apps to their factory defaults if you are having trouble with your device; your personal information will not be deleted.
1.
From the Home screen, tap Settings.
2.
Tap Transfer or Reset iPad.
3.
Tap Reset.
4.
Tap Reset All Settings.
Resetting your settings will reset all customized settings on iPad. Personal information will not be deleted.
5.
Tap Reset.
6.
You've completed the steps!
