Try this if your answering machine does not pick up incoming calls.
  1. Set your answering machine to pick up calls in fewer than 4 rings.
    Note: This ensures that your answering machine will pick up calls before network voicemail.

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  2. Alternatively, you can also remove network voicemail from your account by calling AT&T Customer Care. Dial 611 from your connected home phone or 1-800-331-0500.

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