In this tutorial, you will learn how to:
• Clear app cache • Force stop an app • Check for app updates • Remove an app • Reinstall an app
<h2><a href="#clear-app-cache" aria-hidden="true" class="anchor" id="clear-app-cache" target="_blank" rel="noreferrer noopener"></a>Clear app cache</h2>
1. Swipe down from the Notification bar with two fingers, then select the <img src="https://content.sds.modeaondemand.com/authoring/image/8c982ce1748717ad3d7bd57a3134ca38b2e5b6f7a6b9af7fa2e6f9fe8ec25a2d.png" alt=""> Settings icon. 2. Select Apps &gt; See all apps &gt; desired app &gt; Storage &amp; cache &gt; Clear cache.
<img src="https://content.sds.modeaondemand.com/authoring/image/4eb1163a28264911f8d9bdb1a589ae77e58cb75f080877957c76d368ea0c1158.jpeg" alt="Image 1" title="Image 1">
<hr>
<h2><a href="#force-stop-an-app" aria-hidden="true" class="anchor" id="force-stop-an-app" target="_blank" rel="noreferrer noopener"></a>Force stop an app</h2>
From the Apps screen, select See all apps. Select the desired app, then select Force stop.
Note: You will be prompted to select OK to confirm.
<img src="https://content.sds.modeaondemand.com/authoring/image/301be3e087388ca83367bc043b6dae7afc0778923159a430e391e3315a781905.jpeg" alt="Image 2" title="Image 2">
<hr>
<h2><a href="#check-for-app-updates" aria-hidden="true" class="anchor" id="check-for-app-updates" target="_blank" rel="noreferrer noopener"></a>Check for app updates</h2>
From the home screen, select the <img src="https://content.sds.modeaondemand.com/authoring/image/642d433ecff5723cf55d71a01a5346836390fd079841c2e0118ae4d101635314.png" alt="play store app"> Play Store app &gt; Account icon &gt; Manage apps &amp; device &gt; Updates available &gt; select Update next to the desired app or select Update all to download all available app updates.
<img src="https://content.sds.modeaondemand.com/authoring/image/818715f61942699af8fc9588e178216a3d70e7bcbdf65bbc9d4c7a392961fff6.jpeg" alt="Image 3" title="Image 3">
<hr>
<h2><a href="#remove-an-app" aria-hidden="true" class="anchor" id="remove-an-app" target="_blank" rel="noreferrer noopener"></a>Remove an app</h2>
From the desired App page in the Play Store, select Uninstall then select Uninstall again to confirm.
<img src="https://content.sds.modeaondemand.com/authoring/image/9ec0c946325df3f60bdee4cb8f0bf5428da5cbcc6577433655a3542c6c5bc30c.jpeg" alt="Image 4" title="Image 4">
<hr>
<h2><a href="#reinstall-an-app" aria-hidden="true" class="anchor" id="reinstall-an-app" target="_blank" rel="noreferrer noopener"></a>Reinstall an app</h2>
From the desired App page in the Play Store, select Install to reinstall.
<img src="https://content.sds.modeaondemand.com/authoring/image/a554385faacf9b8daa1644ead8e6e54cccc228bf23c6f84a18755d324446eeb4.jpeg" alt="Image 5" title="Image 5">

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

App Troubleshooting

Get smartphone, tablet & mobile device support from AT&T. Select the brand of your phone, table, or mobile device from the list of popular brands.

AT&T Device Support – Select a Phone, Tablet, or Device Brand

AT&T Device, Phone & Tablet Support – AT&T Official Site

Verge (SL219A)

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

Clear app cache

Force stop an app

Check for app updates

Remove an app

Reinstall an app

Was this info helpful?