Experiencing problems with an app? Learn how to troubleshoot, including clearing the app cache, checking for updates, and removing or reinstalling an app.

For those using the AT&T amiGO™ Jr. Phone, the parent must first provide access to Settings. To reinstall an app, the parent will need to provide access via the AT&T amiGO™ App: Parent Controls > App Management.

In this tutorial, you will learn how to:

• Clear app cache

• Force stop an app

• Check for app updates

• Remove an app

• Reinstall an app

Clear app cache

1. Swipe down from the upper right corner of the screen, then select the

Settings icon.

2. Scroll to and select Apps > desired app > Storage > Clear cache.

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Force stop an app

From the Apps screen, select the desired app, then select Force stop.

Note: You will be prompted to select OK to confirm.

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Check for app updates

From the home screen, select the

play store

Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates.

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Remove an app

From the desired app page in the Play Store, select Uninstall. Select Uninstall again to confirm.

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Reinstall an app

From the desired app page in the Play Store, select Install.

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