Activate or Deactivate Call Forwarding with the RIM BlackBerry Torch 9800 using Handheld Software Version 6.0

The following information applies to the RIM BlackBerry Torch 9800 using Handheld Software Version 6.0. To determine the RIM BlackBerry model number and Handheld Software version, click here.

RIM BlackBerry Torch 9800 Keypad Layout 
 
Prerequisite

Verify there are at least 2 bars of signal strength 

Procedure 

1. From the Home screen, press the Send/Phone key.
2. Press the Menu key, then select Options.
     
     
3. Scroll to and select Call Forwarding.
   NOTE: The device will display "Please wait".
     
     
4. Scroll to and select one of the following options in the "Forward Calls" field:
             
• Never:  Deactivate all call forwarding to any specific number.  Skip to Step 7.
  NOTE:  If voicemail is active, calls will still route to voicemail when not answered.
• Always: All calls will be forwarded to the desired number
• Conditional: Calls will be forwarded to the desired number based on the Busy, No Reply, or Not Reachable option selected
       
5. Select the desired Call Forwarding Number field:
        
• If Busy
• If No Reply
• If Not Reachable
    
6. Enter the desired call forwarding number:
      
• Do Not Forward: If selected, calls will not be forwarded.
  NOTE: Currently this option is not supported.  If this option is selected, calls will be forwarded to voicemail
• Voice Mail Number: This is typically a number that you will not recognize but routes calls to voicemail. This number cannot be deleted.
• New Number
1. Scroll to and select the desired address book contact to forward the call to.
   NOTE:  Select "Use Once" to enter the phone number manually.
      
       
7. Press the Menu key, then select Save.
      
      
8. Repeat steps 5 through 7 to edit additional profiles.

Call forwarding to ALL international destinations is restricted. Airtime charges, plus any applicable long distance and/or roaming charges, are incurred for all calls forwarded from the wireless network. If included minutes for the bill cycle have been exceeded, call forwarding will be charged at the out-of-bucket rate. For more information please contact Customer Care.