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Send or Receive E-mail with the RIM BlackBerry Torch 9800 using Handheld Software Version 6.0

Send or Receive E-mail with the RIM BlackBerry Torch 9800 using Handheld Software Version 6.0


Advisory

The following information applies to the RIM BlackBerry Torch 9800 using Handheld Software Version 6.0. To determine the RIM BlackBerry model number and Handheld Software version, click here.

Instructions

RIM BlackBerry Torch 9800 keypad layout
 
Prerequisites
  • RIM BlackBerry data rate plan
  • At least one method of e-mail must be configured
  • Verify one of the following connections is established:
    • AT&T wireless data network attach
    • Wi-Fi (non-AT&T) network attach
Send an e-mail
  1. On the Home screen, scroll to and select the Messages icon  (to select, press the trackpad or tap the screen).
  2. Press the Menu key, then scroll to and select Compose E-mail.
    NOTE: Alternatively, tap the Compose icon .
     
     
  3. The compose e-mail screen will be displayed.
     
     
  4. Enter the desired information in the following fields:  
    Field Description
    Send Using:Select this field to choose a different integrated e-mail to send from.
    NOTE: The available sending service options will vary depending on the e-mail services configured. The default sending service can be changed to the desired e-mail service configured.
    To:Enter the contact name or e-mail address of the desired recipients.
    Cc:Enter the contact name or e-mail address of any desired additional recipients.
    Bcc:Enter the contact name or e-mail address of any desired additional hidden recipients.
    NOTE: Press the Menu key, then select "Add BCC" to access this field.
    Subject:Enter the desired title (subject).
    NOTE: To request e-mail delivery confirmation, enter "<CONFIRM>" before the desired subject. For additional information, please see RIM Technical Knowledge Center: KB01056.
    BodyEnter the desired text for the message.
     
    • To add an attachment
      1. Press the Menu key, then scroll to and select Attach.
        NOTE: Alternatively, tap the Attach icon .
         
         
      2. Scroll to and select the desired option.
         
         
    • To set importance level:
      1. Press the Menu key, then scroll to and select Options.  
         
         
      2. The Current Message Options screen will be displayed. 
         
         
      3. Select the Importance field to configure the desired importance level.
        NOTE: The default importance level is set to Normal. 
          
         
      4. Press the Menu key, then select Save.
         
  5. Press the Menu key, then select Send.  
    NOTE: Alternatively, tap the Send icon .
     
     
  6. Verify the message is successfully sent to the network.
    NOTE: Refer to Message status icons for a comprehensive list of messaging indicators.
    Icon Description
    Message is being sent.
    Message is pending. (will be sent later)
    Message was succesfully sent to the network.
    Message returned, message transmission error.
Receive E-mail
  1. On the Home screen, scroll to and select the Messages icon  (to select, press the trackpad or tap the screen).
  2. Scroll to and select the desired e-mail message. 
    NOTE: New (unread) messages are indicated by the unopened envelope icon .
     
     
  3. The message will be displayed. 
     
If unable to send or receive e-mail, please troubleshoot accordingly
  1. Determine the Method of E-mail Configured on a RIM BlackBerry
  2. Troubleshoot using applicable method of e-mail configured:
    • Unable to Send or Receive E-mail Configured via BlackBerry Desktop Redirector
    • Unable to Send or Receive E-mail Configured via BlackBerry Enterprise Server or BES Express
    • Unable to Send or Receive E-mail Configured via BlackBerry Internet Service

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