AT&T provides billing, network, provisioning and device feature* support for all handsets, Smartphones and LaptopConnect devices sold by AT&T directly or through AT&T Authorized Retailers. AT&T may refer customers to a manufacturer for direct support if a device is not covered by the AT&T warranty or if the issue is outside of the AT&T scope of support. Customers are encouraged to contact AT&T for first tier support regarding billing, network, provisioning and device feature support at 1-800-331-0500
Device features support is generally limited to features that interact with the AT&T voice or data network.
Customers may contact Huawei for support at 1-877-4-HUAWEI (482934)
or via e-mail at email@example.com