Activate/Deactivate Call Forwarding - AT&T Wireless Home Phone (WF721)

IMPORTANT: The term off-hook varies depending on the device the customer is using. For most corded phones, off-hook refers to simply lifting the handset off the base to enable dial tone. For most cordless phones, off-hook refers to pressing the Flash, Phone, or Talk key on the phone to get a dial tone.

AT&T Wireless Home Phone (WF721) Layout

Activate call forwarding

1. Perform the off-hook action with your home phone connected to the AT&T Wireless Home Phone device.
2. At the dial tone, dial the following to forward all calls:
1. *21*
2. The 10-digit number to which you wish to forward your calls
3. # key
   Example: *21*1234567890# forwards your calls to the phone number 123-456-7890.
3. Wait at least three (3) seconds for a confirmation tone before hanging up.
4. After hearing the confirmation tone, all calls will be forwarded to the selected number.
   
   

Deactivate call forwarding

1. Perform the off-hook action with your home phone connected to the AT&T Wireless Home Phone device.
2. At the dial tone, dial #21#.
3. Wait at least three (3) seconds for a confirmation tone before hanging up.
4. After hearing the confirmation tone, calls are no longer being forwarded.