IMPORTANT: The term off-hook varies depending on the device the customer is using. For most corded phones, off-hook refers to simply lifting the handset off the base to enable dial tone. For most cordless phones, off-hook refers to pressing the Flash, Phone, or Talk key on the phone to get a dial tone.
Place a Call (Local, Long Distance, International)
Place a Call from the Phone's Address Book
Receive a Call
Release a Call
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