Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Install the Back-up Battery

The back-up battery will power the Home Base for a period of time should the A/C power to the device be cut off.

Call Features

Get familiar with calling features.

Call Forwarding

Manage call forwarding from your device.

Use Call Waiting or 3-Way Calling

This article describes how to answer a call while on another call and how to make a three person conference call.

Caller Number ID Only

Only the calling phone number will be displayed with Caller ID.

Making a Call

This article describes how to make a call.

TTY Support

TTY Support offers speech-to-text functions for the hearing impaired.

Check the Wireless Signal

The signal LED on your device indicates the current wireless signal status.

Check the Signal Strength

This article describes how to check the Signal Strength for the AT&T Wireless Home Phone (WF721).

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Layout & Label

This article provides an overview of the hardware features and label for your device.

What's in the Box

This article provides an overview of all bundled accessories.

Device Setup

Set up your device for the first time.

Insert SIM Card

This article provides instructions for inserting the SIM Card for your device.

Message Waiting Indicator on my Phone Doesn't Light

This article describes what to do if the message waiting indicator doesn't light.

Turn Device On

Connect the device to a power source.

Device Information

This article provides an overview of information about the device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Insert SIM Card

This article provides instructions for inserting the SIM Card for your device.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

My Answering Machine Won't Pick Up Calls

Try this if your answering machine does not pick up incoming calls.

Blinking Red Wireless Service LED

This may indicate problems with your SIM card.

Blinking Green Wireless Service LED

This article describes what to do if the wireless service LED is blinking green.

No Dial Tone

Try these troubleshooting methods if your Home Base does not produce a dial tone when a phone is plugged in.

I can't Connect to my AT&T MicroCell

This article describes what to do if you cannot connect to a 3G MicroCell.

My Phone Doesn't Ring When A Call Comes In

Try this if your phone fails to ring during incoming calls.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

General Warranty Information

This article provides an overview of general warranty information.

Voicemail Access

This article describes how to access voicemail.

Set up Voicemail or Answering Machine

Learn to set up and access the voicemail functions on your device.

Having device issues?

Fix common service and device problems.