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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Tips for managing Android apps Learn ways to manage Android apps on your tablet or smartphone. * * * ## Learn how to solve common Android app issues. ## Before you begin If you're experiencing issues with an app you installed on your device that is crashing, won't open or respond, or isn't working properly try the following steps: - Use the Recent apps key to close the app and open it again. - Restart your device. - Check for device software updates, visit [Updating software for phone or device](https://www.att.com/support/article/wireless/KM1070617/ "Link opens in same window"). __Note:__ Always use a strong Wi-Fi connection and connect device to power source when updating your device software. ## Details ### Update an app to provide security enhancements and performance improvements To check to see if there’s an app update: 1. Open the __Play Store__ app. 2. To view your downloaded apps, select __Menu > My apps & games__. Apps with available updates are labeled __Update__. 3. If there's an update available, select __Update__ or __Update All__. __Force stop an app to completely shut it down__ Force stopping an app completely shuts it down, including any background services that may be causing your issue. To force stop an app: 1. From your device screen, select __Settings__. 2. Select __Apps__ or __Application manager__ (this may vary by device type). 3. Select the app from the list and __Force stop__. ### Clear the app cache to free up space Clearing cached data can free up needed space by removing temporary files from your device. This is a short-term solution and, over time, cached data will build up again and will need to be cleared. 1. From your device screen, select __Settings__. 2. Select __Apps__ or __Application manager__ (this may vary by device type). 3. Select the app, then select __Clear cache__. ### Clear the app’s data Clearing all of an app's data may resolve some issues. __Caution:__ Any data saved in this app will be erased. 1. From your device screen, select __Settings__. 2. Select Apps or Application manager (may vary by device type). 3. Select the app from the list, then select __Storage > Clear data__. ### Uninstall and reinstall latest app version If you continue to have issues, you can uninstall the app. Any data saved in it will be erased. 1. Select and hold the desired app. 2. Drag the app up to __Uninstall__ at the top of the screen, then release. 3. Select __Uninstall__ to confirm. 4. Go to the __Google Play store__ to download app. 5. Install latest version, then open the app. ### Speeding up a slow device See options below to improve a slow device. 1. Restart the device every day. 2. Uninstall apps that you're no longer using. 3. Disable apps that are rarely used. 4. Clear the cache and cookies. 5. To free up space: - Store files and apps on to the SD card if the device allows one. - Store files in a cloud storage service. 6. Avoid having too many apps or widgets on the home screens. 7. Backup and restore your device. Visit [Device Support](https://www.att.com/devicehowto "Link opens in a new window") and look under __Backup & restore__ to view tutorials. ## Additional steps ### Apps support and troubleshooting For help with downloading apps and games, removing an app, or viewing or closing running apps: - Visit [Device Support](https://www.att.com/devicehowto "Link opens in a new window") and look under __Apps & Web__ to view app tutorials. - Visit [Troubleshooting & Resolve](https://www.att.com/support/ts/wireless/Applications&s=KM1092967 "Link opens in new window") and look under __Applications__ to help with resolve issues. Last updated: June 18, 2025 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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