Device help

Explore tutorials and more for your device.
Device Image

Apple iPhone 5c

Device Image
Something not working with your device?

Fix common service and device issues.

Learn all about your device

Want to get to know your device a litte better? Explore features, find out how to keep it safe, and more.

Learn more about your Apple iPhone 5c

Articles

Block calls

Block or unblock calls from your device.

Call forwarding

Manage call forwarding from your device.

Caller ID

Show or hide your caller ID when making calls.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone, or marking as a Favorite.

FaceTime

Make or receive a video or audio call using Facetime.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, and reject a call.

Articles

Airplane mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connect to AT&T Microcell

Connect your device to the ATnT MicroCell.

Mobile hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal, turn Wi-Fi Assist, international roaming, or your mobile data connection on or off.

Wi-Fi

Connect to or remove a saved Wi-Fi network.

Articles

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Control center

Use Control Center for quick access to commonly used settings (Airplane mode, Wi-Fi, AirDrop, and AirPlay), apps (Flashlight, clock/alarm/timer, night shift, calculator, and camera), and more.

Device layout

Hardware features and software navigation of your device.

Device setup

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Insert SIM card

Install and remove the SIM.

Keyboard & typing

Cut and paste, use speech-to-text, and access keyboard settings.

Power device on or off

Turn your device on and off and perform a soft reset.

Articles

Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) and serial number.

Software update

Learn how to update the software for the iPhone, iPad, and Apple Watch.

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Articles

App troubleshooting

Improve your app and device performance.

Reset device

Perform a soft, factory, and alternate master reset of the device.

Articles

Access voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Manage voicemail settings & security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set up voicemail

Set up voicemail on your device.

More Topics

Articles

Browse the Web

Browse the web, manage browser tabs, and bookmarks.

Browser options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an app

Remove an icon from your home screen and delete apps from your device.

View or close running apps

How to view, switch between, and close running applications.

Articles

AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Sync & transfer content (iCloud)

Setup iCloud to sync, backup, or transfer contacts, photos, music, apps, calendars, and more.

Sync & transfer content (iTunes)

Setup iTunes to sync, backup, or transfer contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

Articles

AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Sync & transfer content (iCloud)

Setup iCloud to sync, backup, or transfer contacts, photos, music, apps, calendars, and more.

Sync & transfer content (iTunes)

Setup iTunes to sync, backup, or transfer contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

Articles

Battery life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

Articles

Block messages

Block messages from your device.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

iMessage

Use iMessage to send and receive messages with other iMessage users.

Messaging settings

Change text (SMS), picture (MMS), emergency, and AMBER alert settings

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS), picture (MMS), or iMessages, add, save, and view received attachments and more.

Set up email

Add your email account to sync email, contacts, calendar, and notes to your device.

Articles

Siri

Siri lets you use your voice to send messages, schedule meetings, place phone calls, and more.

Calendar

Access the calendar and manage events.

DIRECTV app

This tutorial shows how to access and use DIRECTV app if you are a DIRECTV subscriber.

Articles

AirDrop

Transfer files wirelessly from one compatible device to another.

Camera & video settings

Manage camera and video settings including flash, timer, recording mode, and more.

Take a picture or video

Take a screenshot edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer media to & from computer

Transfer files to or from your device and a computer.

Articles

Find my iPhone

Use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.

Forgot Apple ID

Reset or recover an Apple ID.

Secure my device

Lock or unlock your display, set a screen passcode or Touch ID, get your devices PUK code, or request your device be unlocked from the ATnT network.

Articles

Accessibility

Turn on features such as VoiceOver, Hearing aid mode, and more.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Advertisement