Lo que debes saber

To upgrade your smartphone early, you must:

• Have an AT&T Installment Plan with one of these options:
  • AT&T Next Up Anytime℠ and make your first installment payment and pay the Next Up Anytime charge. To qualify for promotions or other deals, you have to pay 1/3 or more of the total phone cost.
  • AT&T Next Up® and pay at least 50% of the total sales price.
• Have an account in good standing.
• Buy a new, eligible phone on an eligible installment plan with qualifying service.
• Turn in your phone within 30 days of receiving your new phone. It must be in good physical and functional condition (see examples that won't qualify on the second tab). Esto implica que:
  
  • It powers on and off.
  • The body is free of breaks or cracks.
  • The screen is intact.
  • The battery is included.

¿Listo para comenzar? Averigua cómo puedes ver el saldo de las cuotas y pagar para cambiar.

Good to know: We check each smartphone to make sure it’s eligible to turn in. If it is, we’ll forgive the balance of that phone’s installment plan. If your phone isn’t in good condition, we’ll charge you the difference between the remaining installment balance and the current value of your returned phone.

If your phone isn’t in good condition and can’t be turned in

Aún tienes opciones:

• File a device protection claim. ¿Tienes protección para dispositivos de AT&T? Puedes presentar una reclamación y recibir un teléfono de reemplazo para entregar con tu plan de pago en cuotas. Conoce cómo presentar una reclamación
• Pay off your installment plan and then trade in your phone. After you pay off your installment plan, you may be eligible to get an AT&T Promotion Card for the value of your phone. We decide the trade-in value by the smartphone make, model, and condition. If your phone has no trade-in value, we'll recycle it for you. Start an AT&T trade-in