Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Manage extra security for your wireless account

Learn how to add or remove extra security for your wireless account. Adding extra security means you may have to provide your passcode in more situations.


INSTRUCTIONS & INFO

Add or remove extra security

Go to Profile and then Sign-in info.
  1. Choose your wireless account from the dropdown, if more than 1 account is linked to your ID.
  2. Select Manage extra security in the Wireless passcode section.
  3. Check or uncheck extra security and re-enter your passcode if prompted.
Show more

Remove extra security during sign-in

If you don’t want to be prompted for your security passcode on future sign-ins:
  1. At sign-in, enter your security passcode.
  2. Check Turn off extra security to remove the extra security from your wireless account.

Heads up: Have other accounts linked to your user ID? If so, you can sign in without the wireless security passcode. Just check Skip passcode and don’t manage this account today to sign in and manage the other accounts. You can still access your wireless account on future sign-ins.
Show more

Benefits of extra security

You or someone you authorize may have to provide your passcode in these situations:

Without extra securityWith extra security
Only when you:

  • Call us 
  • Change your passcode
  • Manage your account in some retail stores
Also when you:

  • Sign in to manage your wireless account online
  • Gain secondary online access to the wireless account
  • Manage your account in any retail store


Good to know:

  • You can add extra security for wireless accounts that have never been combined with your DIRECTV, AT&T Internet, or U-verse TV account.
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!


Community discussion

Re: Passcode

Solved by ATTMobilityCare

wireless | Mar 23, 2016, 5:07 PM | 1521 Views

Hi there @Edwow11 ! Thanks for posting your question. I can definitely help out. If you need to get your phone replaced, your passcode is what we ask for when you contact us directly by phone or