AT&T Email Policy Violations - Report Spam & Hacking

AT&T Postmaster Website

Reporting of Violations of Policy

The AT&T AUP enforcement team receives complaints about alleged violations of the Acceptable Use Policy (AUP) by AT&T subscribers. The team investigates each complaint to determine whether or not AT&T policies have been violated and takes action accordingly. Results of the investigation are not disclosed in order to protect the privacy of the customer.

We can only assist with spam that originates from AT&T Internet Services IP addresses. If you are reporting spam believed to originate from an AT&T subscriber, we must have the full email header from the original message in order to investigate the complaint. You must provide the header information from the original message and paste it into the body of the email when you forward the original message with your complaint. We cannot accept attachments. When we receive your complaint, we will investigate the situation and take appropriate action based on the results of the investigation.

To report your complaint, please forward the suspected spam email to, and remember to copy and paste the full email header from the message into the body of the email.

For information on finding the full email header, you may wish to visit

Note: This site is not affiliated with AT&T. AT&T does not endorse this site and is providing this link strictly for your information.

If you are reporting hacking or attacks by an AT&T Internet Services subscriber as detected by your firewall, please email the following information to a copy of the log indicating the source IP address, date, time, time zone, and the type of attack or probe. Please note that our email reader does not accept attachments, so your log must be pasted into the body of the email.

It is never the intention of the AT&T Postmaster staff to block legitimate email. Unfortunately, legitimate messages are sometimes blocked as a result of our antispam and antivirus measures. We would like to fix these problems as soon as possible, but we need your help. Please email our block list group for more information or to find out how to unblock emails.

The Digital Millennium Copyright Act of 1998

The Digital Millennium Copyright Act of 1998 addresses the remedies available to copyright owners who believe that their proprietary rights have been infringed on an Internet site accessed through a host Internet service provider. Under the act, a copyright owner claiming unauthorized online use of protected works is required to provide specific notice of such claim to the Designated Agent of the host and request that the infringing material be removed or that access to the material be blocked.

If you believe in good faith that AT&T should be notified of a potential online copyright infringement occurring in a AT&T Subscriber's Website or Personal Webpage, please promptly notify AT&T Internet service's Designated Agent:

Manager of Security & Copyright Infringement
Morrisville, NC 27560
Phone: (919) 319-5737
Fax: (919) 319-8154

Additional information can be found here under Copyright Infringement and from the Acceptable Use Policy.

If you received a virus from an AT&T Internet Services customer, please forward the following information to to allow us to identify the customer: the full email header from the infected email message (see spam section above) or firewall logs.

If you are reporting a complaint about a violation of the AT&T Acceptable Use Policy, please send all pertinent information to

If you are reporting harassment (threats of bodily harm or damage to property), please send an email to with the subject line "Harassment," and include full message headers, firewall logs, and any other pertinent details in the body of the email. If you are reporting harassment that suggests threats of bodily harm or damage to property, please take steps to protect yourself and your property by reporting the harassment to your local law enforcement agency. We will investigate your complaint as quickly as possible and, should the need arise, we will fully cooperate with local law enforcement.