2011 Annual Report

Customer Focus

Personal. Smart. Fast. Friendly. That's how we want our customers to describe AT&T.

A powerful network is our foundation. But what truly differentiates AT&T is a drive to deliver a rich, unique and effortless customer experience.

It's an experience that flows from the energy, integrity and commitment of our people: the tens of thousands of retail store reps who put the power of mobile broadband into our customers' hands; the technicians who bring our award-winning U-verse services into millions of homes; and the specialized consultants who work to make businesses more competitive — from startups working out of their homes to multinational corporations that operate on several continents.

Across the board, we've stepped up our focus on the people and places that represent AT&T to the world. In the process, we've opened up a new world of possibilities for our customers. Read more from full site

Taking the Customer Experience to New Heights: Watch Video

AT&T is delivering on a commitment to give our customers an extraordinary experience when they visit our stores.

Helping an Entrepreneur Keep on Trucking: Watch Video

Business mobility solutions from AT&T help NE Iowa Freight run more efficiently and serve customers better.

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